​Neat Smart Organization System End of Support for Neat Smart Organization System

End of Support for Neat Smart Organization System

To: All Neat Smart Organization System software users:

Effective June 30th, 2020, the Bundled Basic Legacy plan will be retired. The Bundled Basic Legacy plan was available with purchases of Neat branded scanners between 2015-2016.

Paid subscribers can continue to use the Neat Smart Organization System until it is retired on December 31st, 2020.

The Neat Smart Organization System was released in 2015 and is a cloud based software. Aside from major bug fixes, there have been no new updates released for this version since 2017. The technology and features in the Smart Organization System are old and outdated.

For the past several years, the Neat Company has been developing a comprehensive new platform that performs better than and provides enhanced features for, the latest in document scanning, storage, and retrieval.

Our latest solutions were released in Fall 2019 and allow for streamlined operations on all platforms including: Windows, Mac, Android, Apple iOS, and browser access through our web application at app.neat.com.  In addition to performance and infrastructure improvements, we have taken the most popular features from our previous OS-specific desktop applications and enhanced Neat with new features only available on the new platform, such as:

The newest Neat Scan Utility platform also has support for non-Neat scanners. This allows you to use our scan utility with your existing multi-function printers (MFP’s), TWAIN-compatible scanners (for example, brands such as Panasonic and HP), and Fujitsu ScanSnap devices!



Versions impacted:
  • Neat Smart Organization System for Windows and Mac - Version 1.5.0.9 and all previous versions.


Options for Current Paid Subscribers:

Users on this version of Neat can continue to use the organization system until the software is discontinued. When the software is discontinued, you will no longer be able to login to the software to access your data, however you can access all of your data in the Neat Cloud.

Option 1: Continue Using Neat with Neat Cloud and Subscription

If you would like to continue to use Neat and you have an active subscription, then all you need to do is login to app.neat.com, and all of your data will seamlessly migrate to the cloud in minutes.You can install the Neat Scan Utility, in order to utilize a Neat scanner or any TWAIN compliant scanner to continue scanning items to Neat.

Option 2: Continue Using Neat without Neat Cloud and Subscription

If you do not want take advantage of all the wonderful features Neat has to offer with our cloud and subscription, then you can install and use the Neat Scan Utility for free to continue using a Neat Scanner or TWAIN compliant scanner for scanning purposes. Without a Neat subscription, you will only be able to scan to your computer hard drive.

Once the Neat Smart Organization System is retired you can access your data via the software's local PDF storage. The local PDF storage only saves the images of your files in PDF format. Please keep in mind that you will not be able to save the meta data or your organizational structure without moving to the Neat Cloud with a subscription.


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