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Mac: Recover Neat Legacy Data in Catalina

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

The Neat for Mac legacy software was retired in 2016 and has not received any updates or feature enhancements since that time. For this reason, it was inevitable that it would eventually cease to function in updated versions of Mac. The Neat for Mac software does not open or function correctly in Mac OS 10.15 Catalina but you can follow the steps below if you need to recover your Neat Library data in Catalina. Once recovered, you'll also be able to upload your data to the current version of Neat.

Note: Any metadata (customized categories, notes, folders & etc) will not export to your files. Only PDF files of the original scanned images will be recovered.

  1. Before starting the export process, create a folder on your Desktop, called Neat Exports. This will help in keeping your data organized.
  2. Click on the magnifying glass (Finder) in the upper right of your screen. Type "Neat Library" to locate the file containing your Neat data. It will show an orange filing cabinet icon.
  3. Control-Click (right-click if enabled) the Neat Library and select Show Package Contents.
  4. A window will open displaying your scanned images as PDF files along with a few Neat software-related files.
  5. Copy the PDF files to the Neat Exports folder you created in Step 1 in order to view and work with the scanned images in PDF format.
  6. If you're currently subscribed to Neat, you can also import the PDF files into your Neat cloud account. If you wish to recover the items (with your notes, folders, custom columns, etc.) please log into app.neat.com to contact support as it will be necessary to transfer a copy of the Neat Library file to another Mac running OS 10.12 - 10.14 where the Neat for Mac software is able to function.


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