Red 'Error' Message in Neat Legacy Software

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

Users who still access the retired Neat legacy software will notice a new error message in red at the top of the Neat software. This error provides no other details regarding the underlying cause of the error.

Opening the Neat Support Center and checking the Application Log reveals this error is related to an unsuccessful attempt to update tax information for the Neat software. Because there have been no updates to either the Windows or Mac versions of the retired software in several years, the tax related updates are no longer available.

This error does not appear to affect general usage of the legacy application and is related only to tax information used by the Neat software such as the list of available tax categories. Scanning and editing is still possible though no longer supported.

It is recommended to discontinue use of the retired software and strongly recommended to export any data out of the database or contact Neat for options on migrating your data to the current cloud version. To contact support, sign into and click Help & Support in the bottom left or click here to open a support case. Since no tax information is being updated, the retired software should not be relied upon to prepare your financial documents for tax purposes.

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