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Neat Scan Utility - Error Checking Default Scan Path

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Capture Items with the Neat Mobile App

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Troubleshoot Google Sign-In Issues

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ScanSnap iX100

ScanSnap iX500

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Canon DR-C240

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Canon DR-M160II

Canon DR-F120

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Brother DS-920DW

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How to Scan and Import to Neat via ScanSnap Home

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Scan with 3rd Party Scanners

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Connect Multiple Neat Accounts to One QuickBooks Desktop Token in Neat

QuickBooks Categories & Neat

Unable to Send to QuickBooks Desktop

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Remote Support Connection Guide

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VISA Return Authorization Mandate

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Make a Payment

FTP-Agreement

New Neat Experience vs. Desktop Application

Neat Smart Organization System - Integrate QuickBooks Desktop

End of Support for Neat Smart Organization System

Neat Smart Organization System - Reanalyze Image

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NeatVerify in the Neat Smart Organization System

Neat Smart Organization System - Integrate Outlook.com

Neat Smart Organization System - Remove Neat as an Integrated Application from QuickBooks Desktop

Neat Smart Organization System - Integrate Campaign Monitor

Neat Smart Organization System - Send a Contact to Outlook Contacts

Neat Smart Organization System - Delete Any Page in a Scan Before Processing

Neat Smart Organization System - Send an Expense Report to QuickBooks Online

Neat Smart Organization System - Export to H&R Block

Neat Smart Organization System - Adding Multiple Quickbooks Desktop Connections

Import PDFs into the Neat Smart Organization System

Neat Smart Organization System - How to Manage QuickBooks Desktop Connections

Neat Smart Organization System - Disconnect from QuickBooks Desktop

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Neat Smart Organization System - Create a Tax Category Report

Neat Smart Organization System - Create a Sales Tax Report

Neat Smart Organization System - Create a Spending Detail Report

Neat Smart Organization System - Create A Spending Summary Report

Neat Smart Organization System - Change Folder Destination Before Processing

Neat Smart Organization System - Folder Location Dropdown Feature

Neat Smart Organization System - Scan Directly to the Neat Cloud

Neat Smart Organization System - Create a Multi-Conditional Search

Neat Smart Organization System - Create a New Item

Neat Smart Organization System - Create an Expense Report

Neat Smart Organization System - Crop an Image Before Processing

Neat Smart Organization System - Expand a Folder

Neat Smart Organization System - Scan When Offline

Neat Smart Organization System - Rotate an Image

Neat Smart Organization System - Set Item Classification for Imports

Neat Smart Organization System - Set Item Type for Scanning

Neat Smart Organization System - Set Scan Color Mode

Neat Smart Organization System - Use Filters to Find Items in your Database

Neat Smart Organization System - NeatImageCaptureWrapper has stopped working

Neat Smart Organization System - Change Item Type

Neat Smart Organization System - Rescan an Image Before Processing

Neat Smart Organization System - Add Additional Pages to a Scan Before Processing

Neat Smart Organization System and Windows Touch Screen

Neat Smart Organization System - Emailing Items

Neat Smart Organization System - Sorting Items

Neat Smart Organization System - Define Location of Offline Storage

Neat Smart Organization System - Print an Image

Neat Smart Organization System - Re-Order Pages Before Processing

Neat Smart Organization System - Save an Expense Report as CSV File

Neat Smart Organization System - Select Multiple Items to Import

Neat Smart Organization System - Scan & Select from Multiple Connected Scanners

Neat Smart Organization System - Set Single or Double-Sided Scan Mode

Neat Smart Organization System - Software Keyboard Shortcuts

Neat Smart Organization System - Adjusting Auto-Crop Sensitivity Values

Add/Remove Grid Columns in Neat Smart Organization System

Import Images into the Neat Smart Organization System

Neat Smart Organization System - Restore your Database from the Cloud

Import PDFs into the Neat Smart Organization System

Neat Smart Organization System - Items Stuck in Processing

Unable to Process Error in Neat Smart Organization System

Zoom In or Out of an Image in the Neat Smart Organization System

Neat Smart Organization System - Scan Directly to your Computer Hard Drive

Neat Smart Organization System - Set Separate or Combined Scanning Mode Before Processing

Create Folders and Sub-Folders in the Neat Smart Organization System

Move an Item Using the Neat Smart Organization System

Import Images into the Neat Smart Organization System

Export to PDF in the Neat Smart Organization System

Export to CSV in the Neat Smart Organization System

Export to Excel in the Neat Smart Organization System

Export Selected Date Range in the Neat Smart Organization System

Drag and Drop Files into the Neat Smart Organization System

Delete an Item using the Neat Smart Organization System

Delete a Folder using the Neat Smart Organization System

Create Folders and Sub-Folders in the Neat Smart Organization System

Configure Date Format in the Neat Smart Organization System

Access Multiple Neat Accounts in the Neat Smart Organization System

Export Selected Items in the Neat Smart Organization System

Rename a Folder using the Neat Smart Organization System

Neat Smart Organization System - Save an Expense Report as PDF

Neat Smart Organization System - Scan with a Neat Scanner

Scan Settings in the Neat Smart Organization System

Create a Local Backup in the Neat Smart Organization System

Neat Smart Organization System - Access Local PDFs of all Neat Cloud Images Offline

Neat Smart Organization System - View Items Offline

Neat Smart Organization System - System Account Settings

Neat Smart Organization System - Delete a Vendor

Neat Smart Organization System - Revoking Shared Folders

Neat Smart Organization System - Export to Turbo Tax

Neat Smart Organization System - Import Quicken Accounts

Neat Smart Organization System - Select Tax Category for Export to Turbo Tax

Neat Smart Organization System - Select Date Range for Export to Turbo Tax

Neat Smart Organization System - Map Data to QuickBooks Desktop

Neat Smart Organization System - Send a Contact to MailChimp

Neat Smart Organization System - Send a Contact to Constant Contact

Neat Smart Organization System - Send a Contact to Google Contacts

Neat Smart Organization System - Adding Account Numbers to Invoices

Neat Smart Organization System - Send a Contact to Campaign Monitor

Neat Smart Organization System - Move a Folder

Neat Smart Organization System - Search for Items Across All Data

Neat Smart Organization System - Set Currency

Neat Smart Organization System - QuickBooks Online Export 'Unable to Send' Error

Neat Smart Organization System - Integrate Google Contacts

Neat Smart Organization System - Export to Quicken

Neat Smart Organization System - Integrate MailChimp

Neat Smart Organization System - Integrate Constant Contact

Neat Smart Organization System - Mapping Data QuickBooks Online

Neat Smart Organization System - Modify Item Images Overview

Neat Smart Organization System - Connect Neat & QuickBooks Online

Neat Smart Organization System - Send an Invoice QuickBooks Online

Neat Smart Organization System - Export Receipts to QuickBooks Online

Neat Smart Organization System - Export Receipts to QuickBooks Desktop

Neat Smart Organization System - Share Folders

Missing images in Neat Smart Organization System and Windows 10

Neat Smart Organization System - Map Data to QuickBooks Online

NeatConnect: Incorrect Username/Password Message when adding Gmail Account

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HP Officejet 8040 Users: Set your Neat Password & Login

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Using Your Neat Scanner Without the Neat Software

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What is my Neat Cloud Username? - Migration Tool (Windows)

Before you Sync (Windows)

Windows Legacy: Obtaining Error Log

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Red 'Error' Message in Neat Legacy Software

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All Categories > Neat - The Neat Experience! > Basic Troubleshooting

Basic Troubleshooting

Updated 8 months ago by Jorge Ortiz

If you find that app.neat.com is unresponsive or you're experiencing strange behavior in the app, please check the basic browser troubleshooting listed here:

Refresh the tab you're using for Neat or restart your browser altogether.
Verify you are using a recommended browser.
Confirm you are using the latest version of your browser.
Clear your browser's cache.
Try a different recommended browser.

Verify you are using a recommended browser.

Neat recommends:

Chrome
Firefox
Safari

always

Internet Explorer is not supported for use with Neat. Internet Explorer has been discontinued and replaced by the Microsoft Edge browser which may be used with Neat.