Neat Downloads

Neat Scan Utility FAQ

How to Scan to Neat via ScanSnap Home

Neat Scan Utility - Combine or Separate Items After Scanning

Neat Scan Utility - Sending Multiple Items to Neat

Install Neat Scan Utility for the Desktop

Neat Scan Utility - Error Checking Default Scan Path

Troubleshooting "Scanner Not Connected" Message

Windows - Resolving Neat Driver Install not Proceeding

Improving Image Quality on Neat Scanners

Chart of Accounts

Neat Trial FAQ

Assets and Liabilities in Neat

NeatBooks FAQ

Neat Books - Get Started with Neat Bookkeeping!

Starting Balances in Neat

Transactions Reporting

Neat Reconciliation Experience

Journal Entries in Neat

Insights in Neat

Cash on Hand

NeatFiles FAQ

Basic Troubleshooting

Sign-In Options

Emailing Items from Neat

Updating your Log In Email Address

Email-In Feature in Neat

Filtering in Neat

Searching in Neat

Import Items into Neat

User Settings in Neat

Collecting an Item ID in Neat

Manage Grid Columns in Neat

Bulk Edit in Neat

Export Items from Neat

Multi-Account User Access

Transaction Itemization in Neat

Mileage in Neat

Set Currency in Neat

Where Do My Scanned Items Go? - Needs Review Overview

Business Profile in Neat

Connecting Multiple Neat Accounts to QuickBooks Desktop in Neat

Onboarding Checklist

Error: The API version does not match the Worker version.

Sharing Accounts in Neat

Transaction Streaming Connection Errors

Transactions in Neat

Items & Item Management in Neat

File Cabinet

Items Stuck Processing in Neat

Your document plan limit has been reached

Classic Reporting in Neat

Combine and Separate Items in Neat

Folder Management in Neat

Image Management & Printing in Neat

Sharing Folders in Neat

Suggested Transaction Matching in Neat

Account Settings in Neat

Vendor Mapping

Logging into Neat

Mobile Reconciliation Experience

Troubleshoot Google Sign-In Issues

Accessing the Neat Web App on a Mobile Device

Change System Default Settings in the Neat Mobile App

Searching in the Neat Mobile App

Transactions in the Neat Mobile App

Forgot Password / Reset Password

New Neat Mobile App - Access Cabinet Folders and Files

New Neat Mobile App Overview

New Neat Mobile App

Capture Items with the Neat Mobile App

Scan with 3rd Party Scanners

Raven Pro

Certified 3rd Party Scanners

Fujitsu Eko Scanner with Neat Home Office Software

ScanSnap iX100

ScanSnap iX500

Fujitsu ScanSnap S1300

Fujitsu ScanSnap S1100

Fujitsu fi-7160

Canon DR-C240

Kodak ScanMate i1150WN

Kodak ScanMate i940

Canon P-208II

Canon DR-M260

Canon DR-M160II

Canon DR-F120

Canon DR-C225

Ambir ImageScan Pro 820ix

Ambir ImageScan Pro 490i

Ambir Travel Scan Pro (PS600-2 & PS600-3)

Brother DS-920DW

Brother ADS-1500W

Panasonic KV-S1065C

Panasonic KV-S1046C

Panasonic KV-S1026C

Panasonic KV-S1015C

Canon P-215II

Manually Adding Neat to ScanSnap Manager

ScanSnap iX1500

Adjusting Scan Settings in ScanSnap Manager

How to Scan to PDF and Import to Neat Using ScanSnap Manager

How to Scan and Import to Neat via ScanSnap Home

TWAIN Support for Neat Scanners

Integrate QuickBooks Desktop

Items Previously Exported to QuickBooks Display as 'Locked' Files

Connect Multiple Neat Accounts to One QuickBooks Desktop Token in Neat

QuickBooks Categories & Neat

Unable to Send to QuickBooks Desktop

QuickBooks Online & QuickBooks Desktop

Integrate QuickBooks Online

Integrate Campaign Monitor

Integrate Constant Contact

Integrate Google Contacts

Integrate MailChimp

Integrate Outlook.com

Neat Ecosystem FAQs

Account Partially Set Up

Billing Partner Portal

How to Open a Chat with a Support Agent

Cancel Neat Cloud Subscription

I Didn't Authorize this Charge - Terms & Conditions

Contact Neat Support Team

Confirm Payment

Remote Support Connection Guide

Manage your Account with the Neat Self Service Portal

Collecting Logs from Neat's Self Service Portal

Update your Account Information with the Self Service Portal

View Your Neat Invoice in the Self Service Portal

Update Credit Card

Neat Basic Plan

Neat Hardware Exit

What is this charge?

Opting In or Out of Neat Emails

Remote Assistance

Extend Payment/Bill Date

Is Neat Cloud Service HIPAA Compliant?

VISA Return Authorization Mandate

Meeting Electronic Document Requirements for the IRS

Make a Payment

FTP-Agreement

New Neat Experience vs. Desktop Application

Neat Smart Organization System - Integrate QuickBooks Desktop

End of Support for Neat Smart Organization System

Neat Smart Organization System - Reanalyze Image

Neat Smart Organization System - Integrate Outlook.com

Neat Smart Organization System - Remove Neat as an Integrated Application from QuickBooks Desktop

Neat Smart Organization System - Integrate Campaign Monitor

Neat Smart Organization System - Send a Contact to Outlook Contacts

Neat Smart Organization System - Delete Any Page in a Scan Before Processing

Neat Smart Organization System - Send an Expense Report to QuickBooks Online

Neat Smart Organization System - Export to H&R Block

Neat Smart Organization System - Adding Multiple Quickbooks Desktop Connections

Import PDFs into the Neat Smart Organization System

Neat Smart Organization System - How to Manage QuickBooks Desktop Connections

Neat Smart Organization System - Disconnect from QuickBooks Desktop

Neat Smart Organization System - Adjust Image Preview Setting for Scanning

Neat Smart Organization System - Create a Tax Category Report

Neat Smart Organization System - Create a Sales Tax Report

Neat Smart Organization System - Create a Spending Detail Report

Neat Smart Organization System - Create A Spending Summary Report

Neat Smart Organization System - Change Folder Destination Before Processing

Neat Smart Organization System - Folder Location Dropdown Feature

Neat Smart Organization System - Scan Directly to the Neat Cloud

Neat Smart Organization System - Create a Multi-Conditional Search

Neat Smart Organization System - Create a New Item

Neat Smart Organization System - Create an Expense Report

Neat Smart Organization System - Crop an Image Before Processing

Neat Smart Organization System - Expand a Folder

Neat Smart Organization System - Scan When Offline

Neat Smart Organization System - Rotate an Image

Neat Smart Organization System - Set Item Classification for Imports

Neat Smart Organization System - Set Item Type for Scanning

Neat Smart Organization System - Set Scan Color Mode

Neat Smart Organization System - Use Filters to Find Items in your Database

Neat Smart Organization System - NeatImageCaptureWrapper has stopped working

Neat Smart Organization System - Change Item Type

Neat Smart Organization System - Rescan an Image Before Processing

Neat Smart Organization System - Add Additional Pages to a Scan Before Processing

Neat Smart Organization System and Windows Touch Screen

Neat Smart Organization System - Emailing Items

Neat Smart Organization System - Sorting Items

Neat Smart Organization System - Define Location of Offline Storage

Neat Smart Organization System - Print an Image

Neat Smart Organization System - Re-Order Pages Before Processing

Neat Smart Organization System - Save an Expense Report as CSV File

Neat Smart Organization System - Select Multiple Items to Import

Neat Smart Organization System - Scan & Select from Multiple Connected Scanners

Neat Smart Organization System - Set Single or Double-Sided Scan Mode

Neat Smart Organization System - Software Keyboard Shortcuts

Neat Smart Organization System - Adjusting Auto-Crop Sensitivity Values

Add/Remove Grid Columns in Neat Smart Organization System

Import Images into the Neat Smart Organization System

Neat Smart Organization System - Restore your Database from the Cloud

Import PDFs into the Neat Smart Organization System

Neat Smart Organization System - Items Stuck in Processing

Unable to Process Error in Neat Smart Organization System

Zoom In or Out of an Image in the Neat Smart Organization System

Neat Smart Organization System - Scan Directly to your Computer Hard Drive

Neat Smart Organization System - Set Separate or Combined Scanning Mode Before Processing

Create Folders and Sub-Folders in the Neat Smart Organization System

Move an Item Using the Neat Smart Organization System

Import Images into the Neat Smart Organization System

Export to PDF in the Neat Smart Organization System

Export to CSV in the Neat Smart Organization System

Export to Excel in the Neat Smart Organization System

Export Selected Date Range in the Neat Smart Organization System

Drag and Drop Files into the Neat Smart Organization System

Delete an Item using the Neat Smart Organization System

Delete a Folder using the Neat Smart Organization System

Create Folders and Sub-Folders in the Neat Smart Organization System

Configure Date Format in the Neat Smart Organization System

Access Multiple Neat Accounts in the Neat Smart Organization System

Export Selected Items in the Neat Smart Organization System

Rename a Folder using the Neat Smart Organization System

Neat Smart Organization System - Save an Expense Report as PDF

Neat Smart Organization System - Scan with a Neat Scanner

Scan Settings in the Neat Smart Organization System

Create a Local Backup in the Neat Smart Organization System

Neat Smart Organization System - Access Local PDFs of all Neat Cloud Images Offline

Neat Smart Organization System - View Items Offline

Neat Smart Organization System - System Account Settings

Neat Smart Organization System - Delete a Vendor

Neat Smart Organization System - Revoking Shared Folders

Neat Smart Organization System - Export to Turbo Tax

Neat Smart Organization System - Import Quicken Accounts

Neat Smart Organization System - Select Tax Category for Export to Turbo Tax

Neat Smart Organization System - Select Date Range for Export to Turbo Tax

Neat Smart Organization System - Map Data to QuickBooks Desktop

Neat Smart Organization System - Send a Contact to MailChimp

Neat Smart Organization System - Send a Contact to Constant Contact

Neat Smart Organization System - Send a Contact to Google Contacts

Neat Smart Organization System - Adding Account Numbers to Invoices

Neat Smart Organization System - Send a Contact to Campaign Monitor

Neat Smart Organization System - Move a Folder

Neat Smart Organization System - Search for Items Across All Data

Neat Smart Organization System - Set Currency

Neat Smart Organization System - QuickBooks Online Export 'Unable to Send' Error

Neat Smart Organization System - Integrate Google Contacts

Neat Smart Organization System - Export to Quicken

Neat Smart Organization System - Integrate MailChimp

Neat Smart Organization System - Integrate Constant Contact

Neat Smart Organization System - Mapping Data QuickBooks Online

Neat Smart Organization System - Modify Item Images Overview

Neat Smart Organization System - Connect Neat & QuickBooks Online

Neat Smart Organization System - Send an Invoice QuickBooks Online

Neat Smart Organization System - Export Receipts to QuickBooks Online

Neat Smart Organization System - Export Receipts to QuickBooks Desktop

Neat Smart Organization System - Share Folders

Missing images in Neat Smart Organization System and Windows 10

Neat Smart Organization System - Map Data to QuickBooks Online

NeatConnect: Calibration

NeatConnect: Incorrect Username/Password Message when adding Gmail Account

NeatConnect: Scanning Help

NeatConnect: Factory Reset

NeatConnect: Update Firmware

NeatConnect: Paper Feed Issues

NeatConnect: Scan Directly to Neat Cloud

NeatConnect: About the Outbox

NeatConnect: Sending Scans from the Outbox

NeatConnect: Scanning Issues

NeatConnect: Settings Menu

NeatConnect: Editing Scans on Scanner

NeatConnect: Items Could Not Be Uploaded

NeatConnect: Touchscreen & Display Issues

NeatConnect: Using Local Access Mode

NeatConnect: Adding Scan Destinations

NeatConnect: Setting Up WiFi Connection

NeatConnect: Add DropBox Account

NeatConnect: Hardware Specifications

NeatConnect: Overview

NeatConnect: Wireless Connection Troubleshooting

NeatDesk: Getting Started

NeatDesk: Calibration

NeatDesk: Cleaning Your Scanner

NeatDesk: Paper Feed Issues

NeatDesk: Overview

NeatReceipts: Overview

NeatReceipts: Getting Started

NeatReceipts: Clean Your Scanner

HP Officejet 8040: File your Neat Cabinet

HP Officejet 8040 Retirement

HP Officejet 8040: Getting Started

HP Officejet 8040 Users: Set your Neat Password & Login

HP Officejet 8040: Activation

Windows: Reinstalling Scanner Drivers with MS Fixit

Mac OS 10.14 Mojave: Neat Scanner Driver

Neat Scanner Support

Neat Scanners: Overview

Neat Scanners: Troubleshoot Calibration Issues

Mac: Testing Image Quality in Image Capture

Mac High Sierra: Scanner is in Use by Other Application

Mac: Reinstalling Scanner Drivers in Neat

Using Your Neat Scanner Without the Neat Software

Windows: Reinstalling Scanner Drivers

Scanners FAQ

Mac OS 10.15 Catalina

Neat Smart Organization System - Recreate Folder Structure for Migration

Legacy for Windows - BackUp Guide

Backup Guide - Migration Tool (Mac)

What is my Neat Cloud Username? - Migration Tool (Windows)

Before you Sync (Windows)

Windows Legacy: Obtaining Error Log

Windows: Export to PDF Guide

Mac: Export to PDF Guide

Windows: Error 137

Migrate from Legacy to the New Neat Experience

Mac: Recover Neat Legacy Data in Catalina

Scanner Accessories

Red 'Error' Message in Neat Legacy Software

Legacy Live Support

How to Clear your DNS Cache

Neat Sync Login Message

End of Support for Legacy Desktop Software

Retired Desktop Software Options

Neat Scanner/Software Bundles & Retail Software PINs

Mac - USB-C Connection

Windows - How to Create a Screenshot

Windows - Set File Permissions

Windows - Show Hidden Folders

Mac - How to Create a Screenshot

Known Issues - Neat Status Page

All Categories > Neat - The Neat Experience! > Basic Troubleshooting

Basic Troubleshooting

If you find that app.neat.com is unresponsive or you're experiencing strange behavior in the app, please check the basic browser troubleshooting listed here:

Refresh the tab you're using for Neat or restart your browser altogether.
Verify you are using a recommended browser.
Confirm you are using the latest version of your browser.
Clear your browser's cache.
Try a different recommended browser.

Verify you are using a recommended browser.

Neat recommends:

Chrome
Firefox
Safari

always

Internet Explorer is not supported for use with Neat. Internet Explorer has been discontinued and replaced by the Microsoft Edge browser which may be used with Neat.