NeatDesk: Cleaning Your Scanner
Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
Cleaning the Neat Desktop Scanner
Turn off the scanner and disconnect the power cord.
- Do NOT use water.
- Do NOT use abrasive cleaners.
- Do NOT spray isopropyl alcohol or any other solvent into the scanner or anywhere on
the scanner. - When cleaning the scanner lens, you may use a lens wipe, such as one meant for eyeglasses or cameras, or you may use an isopropyl alcohol pad. If neither is available, you may also use a lint-free cloth slightly dampened with isopropyl alcohol.
- Open the scanner by pushing down on the lever on the top edge of the front right cover.
- Clean the feed roller & paper pad as follows:
- Gently push the paper pad mechanism to the left, then lift it gently until you feel resistance. (Figure 2b) and then squeeze both sides of the paper pad mechanism and gently pull it out. (Figure 2c)
- Clean the paper pad mechanism. Be careful not to bend the metal tab.
- Wipe the feed roller from side to side and then rotate it. Repeat until its entire surface is cleaned. (Figure 2d)
- Replace the paper pad mechanism. Be sure you hear the paper pad mechanism.
- Clean both the front and rear scanner lenses (the glass surface inside of the scanner) as follows.
- Wipe both lenses from side to side with a lens wipe for eyeglasses or cameras, an isopropyl alcohol pad, or a lint-free cloth lightly dampened with isopropyl alcohol. Repeat until its entire surface is cleaned. Do NOT spray isopropyl alcohol or any other solvent into the scanner or anywhere on the scanner.
- Close door to NeatDesk.
