Windows - How to Create a Screenshot

Sometimes a Neat Care Agent may need a screenshot in order to better understand and identify a solution to the issue you are experiencing. Follow the steps below to learn how to take a screenshot on a Windows computer.

  1. Press Ctrl + PrintScrn (button next to F12 on a Windows keyboard)
  2. Open up MS Paint. (Under Start --> Accessories)
  3. In the Edit menu, select Paste.
  4. Once pasted, then save your file and attach it in a reply to your case.

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