Known Issues - Neat Status Page

Known Issues - Neat Status Page

NEAT SYSTEM STATUS

Web App (app.neat.com):
Mobile Apps:
Current reported known issues and statuses
 

Items Stuck Processing

Reported: Monday, October 21st 2019 - 8:30am EST
Impact: Limited Impact - Only some users will experience
Status: Resolution in progress

Issue Description: Some customers may experience issues with items that appear to be stuck in processing. Customers can contact support to get assistance with pushing their items through processing. We apologize for any inconvenience this causes and we appreciate your patience while we work to resolve this issue.

 

An Error Occurred While Loading the PDF

Reported: Tuesday, October 22nd 2019 - 3:30pm EST
Impact: Limited Impact - Only some users will experience
Status: Resolved

Issue Description: We are aware of an issue occuring with some customers where when attempting to view an image, an error occurs that prevents the PDF from loading.

Resolution: To fix this issue please close Neat then clear your DNS cache. After you've cleared your DNS cache open Neat and check your items. You should be able to view and download your images now.

If you still cannot see your images then, please open a case with support and provide us with the item IDs of the affected items. We apologize for any inconvenience this causes and we appreciate your patience while we work to resolve this issue.

 

Message: Failed to Fetch

Reported: Wednesday, October 23rd 2019 - 8:30am EST
Impact: Limited Impact - Only some users will experience
Status: Resolved

Issue Description: We are aware of an issue occuring with some customers where when attempting to view an image, an error occurs that prevents the PDF from loading.

Resolution: To fix this issue please close Neat then clear your DNS cache. After you've cleared your DNS cache open Neat and check your items. You should be able to view and download your images now.

If you still cannot see your images then, please open a case with support and provide us with the item IDs of the affected items. We apologize for any inconvenience this causes and we appreciate your patience while we work to resolve this issue.

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