Known Issues - Neat Status Page

Known Issues - Neat Status Page

NEAT SYSTEM STATUS

Web App (app.neat.com):
Mobile Apps:

 

Current reported known issues and statuses

Cloud API is Unavailable

Impact: Limited Impact - Only some users will experience
Status: Resolution in progress

Issue Description: When logging in at app.neat.com, some users will see the error message 'Cloud API is Unavailable' and will not be able to log in. This issue is due to some network issues effecting services including sign in calls.



Transaction Streaming - JP Morgan Chase Update

Impact: Limited Impact - Only users who have connected a JPMC account to Neat for transaction streaming
Status: Update to be rolled out between October 5th - November 15th, 2020

Description: Starting October 5th, JP Morgan Chase (JPMC) will begin rolling out a Multi Factor Authentication (MFA) update. A MFA prompt adds another layer of security to your account by requiring multiple credentials to authenticate your identity.

The update will enforce a MFA prompt to customers who have a JPMC account connected to Neat for transaction streaming. In order to continue to stream data from a JPMC account uninterrupted, you will have to successfully respond to the MFA prompt when it arises.

The update will be rolled out in phases and will complete by November 15th, 2020. We ask that you update your JPMC contact information, monitor your JPMC account status, and take the required actions to maintain your account connection when you are prompted with the MFA.


Items Stuck Processing

Impact: Limited Impact - Only some users will experience
Status: Resolution in progress

Issue Description: Some customers may experience issues with items that appear to be stuck in processing. Customers can contact support to get assistance with pushing their items through processing. We apologize for any inconvenience this causes and we appreciate your patience while we work to resolve this issue.

 

An Error Occurred While Loading the PDF

Impact: Limited Impact - Only some users will experience
Status: Resolved

Issue Description: We are aware of an issue occuring with some customers where when attempting to view an image, an error occurs that prevents the PDF from loading.

Resolution: To fix this issue please close Neat then clear your DNS cache. After you've cleared your DNS cache open Neat and check your items. You should be able to view and download your images now.

If you still cannot see your images then, please open a case with support and provide us with the item IDs of the affected items. We apologize for any inconvenience this causes and we appreciate your patience while we work to resolve this issue.

 

Message: Failed to Fetch

Impact: Limited Impact - Only some users will experience
Status: Resolved

Issue Description: We are aware of an issue occuring with some customers where when attempting to view an image, an error occurs that prevents the PDF from loading.

Resolution: To fix this issue please close Neat then clear your DNS cache. After you've cleared your DNS cache open Neat and check your items. You should be able to view and download your images now.

If you still cannot see your images then, please open a case with support and provide us with the item IDs of the affected items. We apologize for any inconvenience this causes and we appreciate your patience while we work to resolve this issue.

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