Known Issues - Neat Status Page

NEAT SYSTEM STATUS

Web App (app.neat.com):
Mobile Apps:

 

Current reported known issues and statuses

Transaction Accounts May Appear Stuck Processing

Impact: Limited Impact - Only some Neat Users who have connected Transactions for streaming
Status: Resolvable
Issue Description: Due to ongoing improvement updates, some accounts may appear to be stuck processing, for instance at 25% or 50%, but not appearing to complete updating transactions.
While it appears to be stuck, transactions are actually updating in the background. To resolve this, click on the account that is still refreshing. It may display a green banner showing "Refreshing Transactions..." or a red banner showing "Additional Authentication Required". You'll be prompted to re-enter your credentials for the account. Once complete, the account will refresh as normal.

Some item images are not displayed in the webapp

Impact: Limited Impact - Some Neat Cloud Users
Status: Resolved - you may need to clear the cache on your browser to see your images again.
Issue Description: Users on the most current versions of Chrome and Firefox may notice some items display a blank field instead of the item's image. This does not affect older versions of Chrome or Firefox. Using the Edge browser is recommended while this is being resolved. Downloading the item will also allow you to see the image.
Update: The Edge browser was initially unaffected but after the latest Edge update it was affected. With the issue now resolved, you may need to clear the cache on your browser to see your images again.

API version “2.2.207” does not match the worker version “2.2.12”

Impact: Limited Impact - Some Neat Cloud Users
Status: Resolvable
Issue Description: After a recent app update, some Neat Cloud users may see the error message 'API version “2.2.207” does not match the worker version “2.2.12”' when trying to view images. This issue is easily resolvable by opening the missing image in a new tab and then refreshing the Neat tab.

Items Stuck Processing

Impact: Limited Impact - Only some users will experience
Status: Resolution in progress

Issue Description: Some customers may experience issues with items that appear to be stuck in processing. Please visit this Help Center article for more information on this issue and for steps on how to clear items that are stuck processing.

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