Known Issues - Neat Status Page

NEAT SYSTEM STATUS

Web App (app.neat.com):
Mobile Apps:

 

Current reported known issues and statuses

Some item images are not displayed in the webapp

Impact: Limited Impact - Some Neat Cloud Users
Status: Resolved - you may need to clear the cache on your browser to see your images again.
Issue Description: Users on the most current versions of Chrome and Firefox may notice some items display a blank field instead of the item's image. This does not affect older versions of Chrome or Firefox. Using the Edge browser is recommended while this is being resolved. Downloading the item will also allow you to see the image.
Update: The Edge browser was initially unaffected but then the latest update was affected. With the issue now resolved, you may need to clear the cache on your browser to see your images again.

API version “2.2.207” does not match the worker version “2.2.12”

Impact: Limited Impact - Some Neat Cloud Users
Status: Resolvable
Issue Description: After a recent app update, some Neat Cloud users may see the error message 'API version “2.2.207” does not match the worker version “2.2.12”' when trying to view images. This issue is easily resolvable by opening the missing image in a new tab and then refreshing the Neat tab.

Items Stuck Processing

Impact: Limited Impact - Only some users will experience
Status: Resolution in progress

Issue Description: Some customers may experience issues with items that appear to be stuck in processing. Please visit this Help Center article for more information on this issue and for steps on how to clear items that are stuck processing.

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