Known Issues - Neat Status Page


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Current reported known issues and statuses

Neat scan drivers are currently not compatible with Mac OS Ventura

Impact: Limited Impact - Only experienced by some users
Status: Under investigation
Issue Description: Current Neat scan drivers cannot be installed in the newly released Mac OS Ventura. Users who already had the drivers installed and then updated to Ventura will also experience issues when trying to scan and will receive the message "waiting for scanner" but no scan actually occurs.
Options: While this is being investigated, alternative options include:
Please Note: All Neat scanners are 5+ years out of warranty. As a courtesy, Neat has continued to provide updated drivers for certain model Neat scanners on our website, however, due to reported complications with the new OS Ventura, it is possible that we will no longer be able to provide Mac drivers for Neat scanners.

Items Stuck Processing

Impact: Limited Impact - Only some users will experience
Status: Resolution in progress

Issue Description: Some customers may experience issues with items that appear to be stuck in processing. Please visit this Help Center article for more information on this issue and for steps on how to clear items that are stuck processing.

Windows 11: Windows was unable to install your Neat scanner

Impact: Limited Impact - Neat scanner users on Windows 11.
Status: Resolvable
Issue Description: A few users reported getting an error that "Windows was unable to install your Neat scanner" when installing or updating the Neat driver in Windows 11. Some older versions of Windows may need a 32-bit driver to work, but newer Windows operating systems will only work with a 64-bit driver. If you have Windows 11, please install the 64-bit driver for your Neat scanner available in the Neat Downloads page.

Some item images are not displayed in the webapp

Impact: Limited Impact - Some Neat Cloud Users
Status: Resolved - you may need to clear the cache on your browser to see your images again.
Issue Description: Users on the most current versions of Chrome and Firefox may notice some items display a blank field instead of the item's image. This does not affect older versions of Chrome or Firefox. Using the Edge browser is recommended while this is being resolved. Downloading the item will also allow you to see the image.
Update: The Edge browser was initially unaffected but after the latest Edge update it was affected. With the issue now resolved, you may need to clear the cache on your browser to see your images again.

API version “” does not match the worker version “x.x.xx” Error

Impact: Limited Impact - Some Neat Cloud Users
Status: Resolvable
Issue Description: After a recent app update, some Neat Cloud users may see the error message 'API version “” does not match the worker version “x.x.xx”' when trying to view images. This issue is easily resolvable by clearing your browser's cache and then refreshing the Neat tab. For further details, see The API version does not match the Worker version.

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