NeatConnect: Scanning Issues

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

My LED screen wont turn on?

If this is the first time using the NeatConnect scanner and you are not using it with a computer, please confirm that the cord is securely inserted into the scanner. Also verify the outlet you are plugging the scanner into has power and is working properly.


My NeatConnect is plugged in but the screen is not on, whats going on?

The NeatConnect has a brightness setting that may be turned all the way down making it hard to see the screen and look like its off. To resolve this try taking the scanner to a darker area to see the dimmed display. From there you can go to the Settings menu and scroll to the Display section to adjust the brightness..


My NeatConnect won’t pull paper through, how do I fix it?

Confirm the paper is properly detected. You will see an orange triangle below the Scan button when the scanner detects the paper.


My NeatConnect sounds like its scanning but does not pull the paper, or multiple pages are being pulled at one, what’s the issue?

Push the button on the right side to open the NeatConnect. Make sure the central roller has a metal clip touching it near the top. Also confirm there are two black rubber tabs pointing down and touching the rubber roller. Finally, try spinning the rubber roller down to make sure it is not stuck.



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