How to Clear your DNS Cache

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
Due to backend changes to the Neat Cloud, some customers still using the retired Legacy (white icon, orange triangles) or retired Cloud Powered Software (orange icon, white triangles), may experience syncing issues. Please review the following FAQs for more information about this issue and steps to resolve it.

 

FAQs

Why did these changes effect my Legacy or Cloud Powered Software?

The recent changes effected the older software because the IP address for the Neat Cloud web server has changed. Therefore, when you try to sync data from one of these software version, they will no longer be able to access the Neat Cloud.

How do I know if my software version is affected?

Unfortunately, there is no easy way to tell if your specific software was affected.

In the Legacy software, you may experience syncing errors that pop up on your screen, such as 'Error 404'. Additionally, you could tell by checking to make sure that items you recently added to your Legacy software are available in the Neat Cloud.

In the Cloud Powered Software, you should check to see if items you recently added to the software are available on Neat Cloud.

How do I fix this?

You can fix this issue by clearing your DNS cache. Your DNS cache stores the locations (IP addresses) of web servers that contain web pages which you have recently viewed. After you clear your DNS cache, your computer will query nameservers for the new DNS information.

Select your operating system below to get steps for clearing your DNS cache:

Windows 10

  1. Close your Neat software.
  2. On your keyboard, press Win+X to open the WinX Menu.
  3. Click Windows PowerShell (Admin).
  4. Run the following command:
    ipconfig /flushdns
    If the command succeeds, the system returns the following message:
    Windows IP configuration successfully flushed the DNS Resolver Cache.
  5. Launch your Neat software and give it time to sync your recent data to the Neat Cloud.

Windows 8

  1. Close your Neat software.
  2. On your keyboard, press Win+X to open the WinX Menu.
  3. Right-click Command Prompt and select Run as Administrator.
  4. Run the following command:
    ipconfig /flushdns
    If the command succeeds, the system returns the following message:
    Windows IP configuration successfully flushed the DNS Resolver Cache.
  5. Launch your Neat software and give it time to sync your recent data to the Neat Cloud.

Windows 7

  1. Close your Neat software.
  2. On your keyboard, press Win+X to open the WinX Menu.
  3. Right-click Command Prompt and select Run as Administrator.
  4. Run the following command:
    ipconfig /flushdns
    If the command succeeds, the system returns the following message:
    Windows IP configuration successfully flushed the DNS Resolver Cache.
  5. Launch your Neat software and give it time to sync your recent data to the Neat Cloud.

MacOS 10.10.4 and above

  1. Close your Neat software.
  2. Click Applications.
  3. Click Utilities.
  4. Click Terminal.
  5. Run the following command.
    sudokillall -HUP mDNSResponder
    Please Note: To run this command, you must know the computer's administrator password.
    If the command succeeds, the system does not return any output.
  6. Launch your Neat software and give it time to sync your recent data to the Neat Cloud.

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