​Customer Service Update Credit Card

Update Credit Card

If you need to update the payment method on your Neat account, you can do so by logging into our secure self-service portal. Once logged in you can update the expiration date on a credit card that is currently on file, or add a new credit card to your account.

Follow the steps below to update your payment information.

  1. Open your Neat software or login into the Neat Cloud site.  Note: If you activated your Neat Cloud with a PIN code you will not be able to access the billing portal as we do not have any of your billing information. You will, instead, be redirected to neat.com.
  2. Next, click on your name in the upper right of the window - select Billing Settings.
  3. You will be redirected to the Neat Self Service Portal. Select Payment Method from the left.
  4. Fill in all the payment information requested and select Update to save the changes.
Note: Your new credit card information will be added and any overdue balance will be charged.


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