Account Partially Set Up
If you are just setting up your Neat account, you may receive a message when signing in that your account was only partially set up. If you receive this message, you have most likely not set a password or security questions for your account, which will prevent you from logging in. If you encounter this message, first check your email for messages from Neat. Look for a message from firstname.lastname@example.org.
This email will contain a link to assist with completing your account setup. Clicking the link will take you to a page where you can verify your email address, as well as set a password for your account.
If you are unable to locate the email, please submit a ticket to our technical support team. They will be able to set a new password for your account, and will provide instructions to for setting up a new password and security questions.