Contact Neat Support Team

In-App Help Center
NEAT SUBSCRIBERS: All support and contact options are now available in the Neat app!
Check for support options in the 'Help & Support' section at the bottom left-hand corner of Neat
CLICK TO LAUNCH In-App Support


Neat Tip: Did you know 90% of technical issues experienced on the Neat Web App (app.neat.com) can be resolved with 4 simple steps? Check out our Basic Troubleshooting article to resolve most issues with Neat!

Fill out our Support form below and an agent will be in contact with you asap.



*Required Fields to Submit Case

Neat VIP Subscribers - Web Case Response Time:

Please note that we strive to respond and resolve your issue within 8 business hours or less from the time you receive the case notification message via this web form.

Non-Subscribers - Web Case Response Time:

Please note that agent assisted support is not available without a Neat software subscription.

If you need to update your existing case ticket, please respond using the link provided in the original notification email


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