Contact Neat Support Team

In-App Help Center
NEAT SUBSCRIBERS: All support and contact options are now available in the Neat app!
Check for support options in the 'Help & Support' section at the bottom left-hand corner of Neat

Neat Tip: Did you know 90% of technical issues experienced on the Neat Web App ( can be resolved with 4 simple steps? Check out our Basic Troubleshooting article to resolve most issues with Neat!

Notice: August 2023 - The app has been blocked for your protection

Some customers have reported errors in Neat after a recent Windows update. We apologize for any inconvenience this causes.
Please check out our status page for more details about this issue.

Fill out our Support form below and an agent will be in contact with you asap.

*Required Fields to Submit Case

Neat VIP Subscribers - Web Case Response Time:

Please note that we strive to respond and resolve your issue within 8 business hours or less from the time you receive the case notification message via this web form.

Non-Subscribers - Web Case Response Time:

Please note that agent assisted support is not available without a Neat software subscription.

If you need to update your existing case ticket, please respond using the link provided in the original notification email

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