NeatConnect: Wireless Connection Troubleshooting

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

If you are having issues connecting to a WiFi network using NeatConnect, first validate that you are keying in your password correctly.  If you have a laptop or mobile device make sure you can connect to the network using that device. Also, make sure your firmware is up to date.

If you were able to connect to your wifi previously:

  1. Click the settings button at the top left of the screen
    access settings
  2. Scroll down until you see Forget All Networks and select that option to remove your network connections.
    settings networks
  3. You can then try re-adding your wifi connection and test a scan again.


If you continue to have an issue, you can try doing a factory reset. Please note, this will erase all of your scanner settings and items that are stored in the outbox memory of your scanner. This will not affect items that have already been sent to a cloud destination. If there are items in your outbox that you need to save you can use local access mode to download them before doing the factory reset.

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