Manage your Subscription

Learn how to manage your subscription via the Neat Self Service Portal, the Neat mobile app, or via our support team.

Access Self Service Portal

  1. Open your Neat software or login into the Neat Cloud site.
  2. Click on your name at the top right hand corner of the screen and chose My Subscriptions.

  3. You will be redirected to the Neat Self Service Portal. Once your logged into the Self Service Portal click on manage subscription to see your plan options.


 

Mobile Subscriptions


Check Your Plan Status
  1. After logging into the mobile app, tap the gear icon in the top right.



  2. Then press Subscription.



  3. At the top, you will see if your subscription is Active or Expired.

 

Manage Your Subscription
  1. After logging into the mobile app, tap the gear icon in the top right.



  2. Then press Subscription.



  3. At the bottom, press Manage Subscription.



  4. If you purchased your subscription through the Google Play Store or the iOS App Store, you manage and cancel your account from here.



  5. If you purchased your subscription via neat.com, you'll see a message that directs you to app.neat.com where you can click your name in the top right and select My Subscription to manage your account.


 

Contact Support

You can also contact support or create a case via the Self Service Portal. Select Customer support to see your support options or select Support tickets to manage existing tickets or create a case.


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