Legacy Live Support


  • Neat stopped shipping scanners with these versions of software (on CD/DVD media) in May 2015 and formally announced the retirement of these Legacy versions in March 2016. As such, ALL legacy versions of software are no longer available for download.

  • Agent support & download requests for ALL Neat Legacy software versions ended July 31, 2018 (see below for limited time exceptions).  In addition, Neat Legacy software versions will no longer connect or synchronize (“sync”) data to Neat’s cloud infrastructure.

    Customers CAN continue to use these Legacy versions of Neat but note that no development, bug fixes, or agent assisted support will continue.  Please be advised that at some point, these software versions may not longer work due to changes outside of Neat’s control (e.g. Windows or MacOS operating system updates, etc).

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