​New Neat Mobile App Forgot Password / Reset Password

Forgot Password / Reset Password

Learn how to reset your Neat password if you forget it, or need to change it in the future!

 

Check out our quick video on managing passwords in the Neat Mobile App!

Help! I Forgot My Password

  1. On the Neat Mobile App login screen, click Forgot password.

  2. Next, enter your Neat account email address and click submit.

  3. After you click submit, you will receive this 'Success' message. An email will be sent to the email address you just provided. Please check your email for your next steps.
    Please Note: If you no longer have access to the email address associated with your Neat account, you will need the help of Neat Support to reset your password. Please fill out this form and support will provide assistance as soon as possible.

  4. If you don't see the email right away, make sure to check your email's junk and spam folder. Click the link in the email to reset your password.

  5. The link will take you to a new page that asks you to answer one of your security questions. This step is important in maintaining your account's security and is required in order to reset your password.

  6. When you answer the question correct, you will then be able to set your new password. If you incorrectly answer your security question, then you will be directed to contact support for additional assistance.

    Please Note: Anytime you change your Neat password, you will be logged out of all other Neat products and solutions. You will need to login with your new password in order to re-access those products and solutions.

I know my password, how do I change it?

  1. In the Neat Mobile App, click on More, in the bottom right corner of the screen.

  2. Select Settings.

  3. Select Change Password.

  4. On the reset page, first confirm your current password. This step is important in maintaining your account's security and is required in order to reset your password.
  5. Then enter and re-enter your new password and select Save.

    Please Note: Anytime you change your Neat password, you will be logged out of all other Neat products and solutions. You will need to login with your new password in order to re-access those products and solutions.


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