Items Stuck Processing in Neat
There are several possible reasons items may appear stuck in processing. It should be noted that it is rare for items to actually be stuck in processing. Your items normally take a short while to process. When it appears to be taking longer than normal there are a few things you can try to get your items to display correctly.
Items Processing in the Neat Cloud
When you reprocess an item in the cloud it may appear to be stuck displaying spinning circles that do not seem to finish processing.
Items Stuck Processing in the Neat Cloud
If you see this after a long while, simply click the refresh button on your browser to reload the page. You'll be able to view your images as normal.
If your item is still stuck processing, then you can manually end the processing of the item by:
- Place a check mark in the check box next to each item you want to end processing.
- Then at the bottom of the grid, click End Processing.
- A confirmation window will open, click Confirm to end processing for the items you have selected.
Items Processing in the Neat Scan Utility
You may see items remain in pending status while uploading to Neat's cloud from the Neat Scan Utility.
If it appears to be taking too long to upload your items to the cloud from the Neat Scan Utility try pausing or turning off 3rd party Cloud services as they are probably interfering with the upload. Examples of 3rd party Cloud services:
- Google Drive
- OneDrive
- iCloud
- DropBox
After 3rd party Cloud services are no longer interfering, the items should finish loading successfully.
If these steps do not resolve the issue, please contact our support team for further assistance.
Items Processing in the Neat Mobile App
If you have a strong signal or internet connection on your mobile device using the Neat app and are seeing a message "Pending upload to Neat Cloud Service..." for more than 30 minutes, please see this help article for further assistance.
