If you see spinning circles next to your file, then the file is still being processed by Neat. Items normally take a short while to process. If the file continues to show spinning circles, then it may be stuck in processing. It should be noted that it is rare for items to actually be stuck in processing. When it appears to be taking longer than normal, try the options below to get your items to display correctly.
Items Processing in the Neat Cloud
When you reprocess an item in the cloud, it may appear to be stuck displaying spinning circles that do not seem to finish processing. Neat runs Optical Character Recognition (OCR) on all your files to make it searchable by text. It will also identify key data and use it to complete some of the fields in your files. It may simply need more time to complete processing. Try refreshing your browser to make sure it's displaying the current state of your items in Neat. In most cases, your items will complete processing on their own.
Items Stuck Processing in the Neat Cloud
If you continue to see the item with spinning circles after a long while, and refreshing your browser did not resolve it, then you can manually end the processing of the item by following these steps:
Click the check box next to each item you want to quit processing.
Then at the bottom of the grid, select the ellipsis [...] menu and click End Processing.
A confirmation window will open, click Confirm to end processing for the items you have selected.
Items Processing in the Neat Desktop App
If items are still processing after several minutes, first try reloading the page:
In the upper left, click View.
Select Reload This Page.
The page will reload and (if not actually stuck) the processing status will be cleared and your item will be ready to view.
If your item is still stuck processing, then you can manually end the processing by following these steps:
Place a check mark in the check box next to each item you want to end processing.
Then at the bottom of the grid, select the ellipsis [...] menu and click End Processing.
A confirmation window will open, click Confirm to end processing for the items you have selected.
If these steps do not resolve the issue, please contact our support team for further assistance.
