Why is the transaction tab grayed out?

The transactions tab may be grayed out for a couple of reasons:

• You may be logged into a shared account that you are not the owner of. If you are an invited user to an account, you will not be able to view the transactions tab of the owner's account for security purposes. In the future, Neat will have a 'user roles & permissions' feature, that will allow account owners to give their invited users access to this tab if needed.
• The transactions features may not be available to you due to your plan type. Users who registered with Neat before October 15th, 2019 will need to upgrade their plan to gain access to the transaction features. Existing users can trial the new features first before upgrading their plan, by clicking the transactions tab and choosing Start 15 Day Trial.

 

 

How do I match a transaction?

Check out our quick video on how to match transactions in Neat, or follow along with the steps below the video!

 

 

1. Open a transaction.
   
   Neat will suggest matches to you based on documents in your database that match the transaction date and amount. If there is more than one potential match, then you can click through the possible matches until you locate the correct document to match. You can see details about each item listed under the suggested match including the vendor, date, amount, and folder the document is stored in.
   
   If none of Neat's suggested matches fit the transaction you have, then you can manually search for a document in your cabinet or attach an image to the transaction.
   

   

2. Once you have located the document you want to match to your transaction, click Select.
3. Your document will then be matched to your transaction. Click Save in the transaction view to save your match.

When you open that transaction you will see the matched document in the image viewer of the transaction. Below the image, you will see where the document is located in your file cabinet.

Please Note: There is no logic put in place to support which item type will be presented in which order. Also, items located in a sub-folder(s) in the trash may still show up as a suggested match.

 

How do I search for a match to a transaction?

1. If none of the suggested matches are correct, then you can search your file cabinet for the correct document. Click the magnifying glass in the right corner of the transaction you need to match a document to.
   

   

   
   
   Or click Search Neat.
   

   

2. Enter search keywords and press enter or click the blue magnifying glass.
   

   

3. You can filter your search results using the filter drop-downs at the top of the search window. You can also preview the image of your documents by clicking the image icon next to the document you want to preview.
   

   

4. When you have located the document you want to match, then click the document and click Select.
   

   

5. Your document will then be matched to your transaction. Click Save in the transaction view to save your match.

When you open that transaction you will see the matched document in the image viewer of the transaction. Below the image, you will see where the document is located in your file cabinet.

 

How do I attach a match to a transaction?

1. If you haven't yet added the matching document into Neat, then you can attach the document to the transaction using Neat's import feature. Click the document icon next to the magnifying glass in the right corner of the transaction you need to attach a document to.
   

   

   
   
   Or click Attach Image.
   

   

2. In the ‘Attach Your File’ window, drag and drop the document you want to attach into the window or click Choose File. Then browse to the image you want to import on your computer and select it.
   
   Please Note: You can only select one document.
3. Select the folder you want to store the document in and then click Match.
   

   

4. It will take a couple of moments for the import and your item to process. We recommend closing the item window and refreshing your page if processing is taking a while.
   
   
5. Once the processing is complete, your document will then be attached to your transaction. When you open that transaction you will see the attached document in the image viewer of the transaction. Below the image, you will see where the document is located in your file cabinet.

 

How do I remove a matched transaction?

1. To remove a matched document from a transaction, open the transaction from the transactions tab.
2. Click Remove Match in the bottom right corner of the transaction.
   

   

3. Your document will then be unmatched from the transaction. You can match another document to the transaction or leave it unmatched.

 

How do I mark a transaction as reconciled?

1. To mark a transaction as reconciled, open the transaction you want to reconcile.
2. Place a checkmark in the Reconciled box. Then click Save.
   

   

3. Any transaction marked as reconciled will have a reconciled icon as their status.