​Retired Products ​ > ​ ​NeatConnect NeatConnect: Incorrect Username/Password Message when adding Gmail Account

NeatConnect: Incorrect Username/Password Message when adding Gmail Account

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

Issue: When adding your Gmail account to your NeatConnect for sending to email or adding your Google Drive account, even though you are entering the email and password correctly, you get the message that your credentials are incorrect.

Resolution: This may be due to a setting in your Gmail account that is denying access to allow the NeatConnect to access your account.

Steps for users without two factor authentication enabled

  1. Login to your Gmail account.
  2. Access My Account.

  3. Click on Apps with account access.
  4. Then turn Allow less secure apps: to On.

Steps for users with two factor authentication enabled

  1. Login to your Gmail account.
  2. Access My Account.

  3. Click on Signing in to Google.
  4. Click on App Passwords.
  5. Select Mail and Other (Custom Name) to create a new custom app password for email access.
  6. Name your device NeatConnect then, click Generate.
  7. Use your custom password to sign in to Google on your NeatConnect.
  8. Please Note: Once you click DONE on the last screen, you will never be able to see the password again. For security purposes, you should NOT write that password down, but immediately enter it into NeatConnect. If for some reason you need to re-setup your Gmail connection in the future, you can simply delete the entry for the old device password and create a new one from the App Passwords screen.


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