Improving Image Quality on Neat Scanners

Please Note: The information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
Your Neat scanner may occasionally produce images with dark vertical lines or a grayish background. While there may be a problem with the scanner itself, these are typically easy to resolve by cleaning or calibrating your Neat brand scanner.

This example shows vertical lines through a scanned image:



This example shows a spotty background as well as multiple vertical lines:

The vertical lines suggest your scanner may need to be cleaned. The gray background is normally resolved by calibrating your Neat scanner.

  • You can clean or calibrate your Neat scanner using the Neat Desktop Application.
  • You may need to clean or calibrate your scanner many times in some cases.
  • If you have the NeatConnect scanner, you can follow the steps in the link above or you can clean and calibrate the scanner from the Maintenance section of the built-in Settings Menu.
  • Additionally, you can manually clean your NeatDesk or NeatConnect scanner by following the steps detailed here.

If you continue to see vertical lines or a grayish background, there may be a defect with the scanner. You may try moving the USB cable to a different port on your computer or try a different USB cable to test the scanner image quality.

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