Improving Image Quality on Neat Scanners
Please Note: The information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
Your Neat scanner may occasionally produce images with dark vertical lines or a grayish background. While there may be a problem with the scanner itself, these are typically easy to resolve by cleaning or calibrating your Neat brand scanner.This example shows vertical lines through a scanned image:
This example shows a spotty background as well as multiple vertical lines:
- You can clean or calibrate your Neat scanner using the Neat Desktop Application.
- Find cleaning supplies here.
- In a pinch, you may dab isopropyl alcohol on the leading edge of a plain white sheet of paper as a temporary cleaning sheet.
- If you've misplaced the calibration sheet, you may use a blank white sheet for calibration.
- You may need to clean or calibrate your scanner many times in some cases.
- If you have the NeatConnect scanner, you can follow the steps in the link above or you can clean and calibrate the scanner from the Maintenance section of the built-in Settings Menu.
- Additionally, you can manually clean your NeatDesk or NeatConnect scanner by following the steps detailed here.
Neat Pro Tip: If dust or dirt is on the scanner lens, cleaning can help, but it shouldn't be needed often. Calibration alone often improves image quality. If lines persist after multiple cleanings and calibrations, the scanner may be defective.
If it is defective and you have the ND-1000 or NC-1000, which scan both sides of a page simultaneously, you may be able to get by a little longer by scanning 2-sided with the remove blank pages option turned on and your pages facing backwards. This works if the front lens is faulty, but the rear lens still works.
If it is defective and you have the ND-1000 or NC-1000, which scan both sides of a page simultaneously, you may be able to get by a little longer by scanning 2-sided with the remove blank pages option turned on and your pages facing backwards. This works if the front lens is faulty, but the rear lens still works.
