Mac - USB-C Connection

Newer Mac devices come with the USB-C connection type.

Please Note: At this time, Neat scanners are not compatible with the USB-C connection type. Neat engineers have tested supported Neat scanners with this connection type and have found that they are not compatible with the USB-C connection type.

We recommend using the Neat Mobile App to scan your items to Neat, in the meantime.

We apologize for any inconvenience this causes. Neat engineers are investigating this issue. There is currently no ETA for a resolution for this issue at this time.


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