​Retired Products ​ > ​ ​All Scanners: Drivers & Troubleshooting Mac: Testing Image Quality in Image Capture

Mac: Testing Image Quality in Image Capture

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

One way to test the image quality of the Neat scanner on your Mac is by performing a test scan in the Apple’s Image Capture application. Scanning into  Image Capture will help to determine if the issue with the quality of the image is specific to the Neat software.

First quit out of the Neat software entirely by going to Neat -> Quit Neat. Click on  the Spotlight icon (the magnifying glass at the top right of your screen) type Image Capture and hit Enter to launch.

Once Image Capture launches, select the Neat scanner from the left side of the window.  Insert a document into the scanner and click Scan. If the image quality looks satisfactory in Image Capture, but not in Neat, the scanner may need to be calibrated.
Screen Shot 2014-06-12 at 3.26.20 PM

If the image quality looks satisfactory in Image Capture, but not in Neat, the scanner may need to be calibrated.

Click below for an article on calibrating:

 

If scanning into Image Capture and Neat both result in less than satisfactory images, the scanner may need to be cleaned.

Click below for articles on cleaning your scanner:


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