Customer Service
Login Issues - Reset your Password
Login Issues - Reset your Password
If you are having an issue logging into your account you can use the steps below to reset your password:
- To reset your password first go to https://app.neat.com/login/
- Click the button that says Forgot Your Password?
- At the Reset Your Password screen, enter the email address you use to sign into Neat and click Submit.
- Check your email for a message from no-reply@neatcloud.com. If you don't see the email in your inbox, be sure to check your Junk or Spam folder.
- Click the link in the email and you'll be taken to a page that requests you answer one of your security questions. Answer the question and click Submit. Note: The answer is case sensitive.
- You will be directed to a page where you can enter a new password. Enter your new password twice and then click Continue. You can then login with your new password.
