​Customer Service Login Issues - Reset your Password

Login Issues - Reset your Password

If you are having an issue logging into your account you can use the steps below to reset your password:

  1. To reset your password first go to https://app.neat.com/login/
  2. Click the button that says Forgot Your Password?
  3. At the Reset Your Password screen, enter the email address you use to sign into Neat and click Submit.
  4. Check your email for a message from no-reply@neatcloud.com. If you don't see the email in your inbox, be sure to check your Junk or Spam folder.
  5. Click the link in the email and you'll be taken to a page that requests you answer one of your security questions. Answer the question and click Submit. Note: The answer is case sensitive.
  6. You will be directed to a page where you can enter a new password. Enter your new password twice and then click Continue. You can then login with your new password.


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