​Retired Products ​ > ​ ​NeatConnect NeatConnect: Setting Up WiFi Connection

NeatConnect: Setting Up WiFi Connection

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

Learn how to set up your WiFi connection on your NeatConnect scanner. If you are turning on your NeatConnect scanner for the first time, you will be directed through a Setup Wizard that includes choosing a wireless connection. If you have already been using your NeatConnect scanner and need to reconfigure or change your wireless set-up, follow the steps below.

Set up WiFi

  1. Tap the gear icon in the lower left corner of the home screen.
    NeatConnect - Setup wifi - Step 1
  2. Swipe up to scroll to the Wireless section.
    • Tap the small right arrow next to View Available Networks to view all available Wi-Fi networks that you are in range to connect to.
    • Tap the small right arrow next to Forget All Networks to delete all saved credentials on NeatConnect for any networks you previously connected to.
    NeatConnect - Setup wifi - Step 2
  3. If your network does not show on the list scroll to the bottom of Available networks and choose Other…
    NC other newtwork1
  4. You can then enter your network information manually.
    NC Other network

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