Transactions in Neat

Please Note: You must be on an active Automated Insights add-on plan in order to take advantage of the features in this article.

We recommend logging into your Neat account twice a month at minimum to ensure a smooth streaming experience.

Accounts/Transactions FAQs

Accounts/Transactions How-Tos

What is account transaction streaming?

Connect to over 10,000 financial institutions and stream transactions into Neat realtime using transaction streaming! Your financial transactions will stream to Neat allowing you to manage all your financial data in one place.


How does account transaction streaming work?

With transaction streaming, you connect your financial accounts (like your bank, credit card, or loan accounts) by logging into those accounts in Neat. Once connected, all your recent transactions will be visible within Neat and can be matched with receipts, invoices, bills, and statements in your cabinet. You can connect as many financial institutions to Neat as you'd like!


How secure is account transaction streaming?

Neat conforms to leading financial industry practices to offer bank-level security for all data in your Neat account and all financial institutions you connect to Neat. We use the 256-bit Advanced Encryption Standard (AES-256) to encrypt your data and Secure Socket Layer (SSL) for data transmission. Transaction streaming only imports information about past transactions for the purpose of tracking and reviewing expenses. No one can make purchases or withdrawals or make changes to your bank account through transaction streaming. Click here for more information.


What types of accounts can I connect?

You can connect most bank, credit card, or loan accounts to Neat as long as the institute offers online account management. Only institutions in the US and Canada are supported at this time, with no immediate plans to expand to other countries.


Is there a limit to how many accounts I can connect?

There is no limit to the number of accounts you can add to Neat for transaction streaming.


How many of my past transactions are pulled into Neat with my initial account connection?

Once you connect an account, transaction history from that account up to the past 365 days can be visible in Neat, plus all new transactions moving forward.
Please Note: Each financial institution has distinct limits regarding the amount of financial history that you can seamlessly integrate with Neat. Some of your institutes may allow you to stream the past 365 days' worth of transaction history, while others may limit you to as little as the last 30 days of transaction history. Once connected to Neat, all new transactions will be streamed into Neat.


How long will it take to sync my account transactions after the initial account connection?

It will take about 15 minutes to sync your account transactions after connecting an account.


How often do my account transactions refresh?

Transaction data is refreshed each time a user logs into their Neat account. While the refresh is in progress, each account tile will reflect a refreshing state as seen below.
Please Note: Neat will automatically attempt to refresh transactions when you log into your Neat account. Some financial instituions will only be refreshed weekly but you can manually refresh your account transactions.

Financial institutes and streaming services may introduce new security features or require periodical account verification. By logging into Neat frequently, you are refreshing your streaming connection, re-authenticating your accounts, and ensuring that you maintain a smooth streaming experience. We recommend logging into your Neat account twice a month at minimum to ensure a smooth streaming experience.

When you refresh your account data you may also need to complete Multi-Factor Authentication from your financial institution in order to fully refresh transaction data.


Can I edit or delete my account transactions?

Yes, you can edit your transactions, however, Amount, Date, & Currency cannot be edited or deleted. You can also edit your transactions in bulk.

You can also delete transactions by disconnecting your financial institution from Neat. However, if you disconnect an account, all the transactions associated with that account will be deleted.

Can I edit my pending account transactions?

At this time, you can only edit and manage posted transactions. This is because pending transactions may change as the receipt becomes posted.


What do the different status icons mean?

The pending status icon, lets you know that the transaction is currently still pending and may not be edited.

The reviewed status icon tells you that the item has already been reviewed.


Why does my account ending balance, not match Neat's ending balance?

Ending balances may differ for a couple of reasons:
  • Your account needs to be refreshed. You can manually refresh your transactions to check.
  • The Neat ending balance does not account for any pending transactions. Therefore pending transactions will not be included in the total.
  • The Neat ending balance will always show the accounts daily beginning balance. Any transactions made throughout the day will not be counted until the following day.


Why do my transaction post date and transaction date not match?

It is quite possible that these dates will not match depending on your specific bank. Your bank may post a transaction to your account on a different day than the transaction took place.


Can I run reports with my account transactions?

Yes! Check out our transactions reporting article for more details.


Can I edit my transaction account names to make them easier to tell apart?

Yes. You can now set a new account specific name for each of your connected accounts. This custom name will allow you to easily identify accounts that may have similar names. To edit an account name, follow the steps below:
  1. Select the account tile for that account.
  2. Open Settings by clicking the gear icon.
  3. You will see 2 options. Choose Edit.
  4. Enter the name of your choice.
  5. Click Save.
The new account name will be displayed everywhere the account name is used in Neat:
  • The account tile in transactions.
  • The account drop down in the report wizard.
  • In our upcoming Insights and Monthly Review features.



How do I add an account?

Please Note: Financial institutes and streaming services may introduce new security features or require periodical account verification. By logging into Neat frequently, you are refreshing your streaming connection, re-authenticating your accounts, and ensuring that you maintain a smooth streaming experience. We recommend logging into your Neat account twice a month at minimum to ensure a smooth streaming experience.
  1. Open the transactions tab underneath of Do My Books.
  2. If this is your first connection, then click Connect Account.

    If you are connecting to another account, then open your account manager and choose Add Account.
  3. Next, select the site of the institution you want to connect to Neat.

    By default, the most popular institutions are presented to you but, if you don't see your site listed then click Don't see your institution? Search Here.

    Use the keyword search to search through over 10,000 other available institutions to connect with.
  4. Once a site is selected, you need to verify your account credentials. Enter your account credentials as if you were logging into your financial institution, then click Submit.
    Please Note: Some institutions require 2-step authentication. They may require that you enter a pin code from an email or text message to ensure your account is being accessed securely.

    Additionally, if you have multiple phone numbers registered to your financial account, you may be asked to select which phone will receive a pin. In the first step shown here, you will simply enter the last 4 digits of the phone you wish to use.
  5. After a few moments, your account and credentials will be verified and you will see a green confirmation message.

  6. In the 'View Accounts' window, you can link another site to Neat, or you can click Close to view the account and transactions you just linked to Neat.



How do I delete an account?

Please Note: Once you delete an account ALL your transactions, matches, line items, and metadata will be deleted for that account.
  1. To delete an account, click the gear icon in the account you want to manage, then click Manage.
  2. Re-enter your account credentials and click Submit.
  3. Once your credentials are confirmed, click the trash can icon next to the account you want to delete.
  4. Click Delete Account.
  5. Place a checkmark next to All account-related data will be deleted permanently. Then click Delete.
    Please Note: The delete button will be grayed out until you put a checkmark in the box next to 'All account-related data will be deleted permanently'.


How do I filter my transactions?

You have 3 options to filter your displayed transactions in Neat: Date, Vendor, Category, Keyword search and Monthly Review status.

  1. By default, you'll start with a date range showing the last 90 days of transactions. You can change the date filter by clicking on it and choosing a new start and end date to display. Alternately, you can manually type the Start Date and End Date you wish to use. Click Save to save your changes.
  2. Click Vendor to select all the vendors you wish to display. A checkmark will appear on the right for each one that is currently selected to be displayed. Click Save to finalize your selections.
  3. Click Category to filter by any parent and/or enabled child categories, as well as the manual asset or liability accounts. This option also supports the ability to select or deselect all categories. Click Save to finalize your selections.
  4. Click Reviewed to show only reviewed or unreviewed items. To sort by items that have already been reviewed choose Yes or click No to view only unreviewed items. Click Save to make your changes.
  5. Click Keyword Search to filter by any keyword of your choice. Click Save to finalize your selections.


How do I merge my transactions?

If you find duplicate transactions streamed from your financial institution, you can merge them into one transaction provided they have identical values for all of the following:
  • Date
  • Amount
  • Vendor
  • Category
  • Type (Debit/Credit)

To merge duplicate transactions, click on the box in the left column to place a check in each of the identical transactions and then click the Merge Duplicates button that will become available at the bottom.

If the items do not match for all values listed above then you will receive an error message stating "The selected transactions are not duplicates and can not be merged."

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