​Neat - The Neat Experience! Transaction Streaming in Neat

Transaction Streaming in Neat

Check out the below lists of FAQs and How-Tos to learn all about transaction streaming in Neat!

 

Streaming FAQs


Streaming How-Tos

What is transaction streaming?

Connect to over 10,000 financial institutions and stream transactions into Neat realtime using transaction streaming! Your financial transactions will stream to Neat allowing you to manage all your financial data in one place.

 

How does transaction streaming work?

With transaction streaming, you connect your financial accounts (like your bank, credit card, or loan accounts) using your login credentials for the financial institution you are connecting. Once connected, all your recent transactions will be visible within Neat and can be matched with receipts, invoices, bills, and statements in your Neat cabinet. You can connect as many financial institutions to Neat as desired.


 

How secure is transaction streaming?

Neat conforms to leading financial industry practices to offer bank-level security for all data in your Neat account and all financial institutions you connect to Neat. We use the 256-bit Advanced Encryption Standard (AES-256) to encrypt your data and Secure Socket Layer (SSL) for data transmission. Transaction streaming only imports information about past transactions for the purpose of tracking and reconciling expenses. No one can make purchases or withdrawals or make changes to your bank account through transaction streaming. Click here for more information.

 

What types of accounts can I connect?

You can connect most bank, credit card, or loan accounts to Neat as long as the institute offers online account management. Only institutions in the US and Canada are supported at this time, with no immediate plans to expand to other countries.

 

Is there a limit to how many accounts I can connect?

There is no limit to the number of accounts you can add to Neat for transaction streaming.

 

How many of my past transactions are pulled into Neat with my initial account connection?

Once you connect an account, all transactions from that account for the past 365 days will be visible in Neat.

 

How long will it take to sync my transactions after the initial account connection?

It will take about 15 minutes to sync your transactions after connecting an account.

 

How often do my transactions refresh?

Transaction data is refreshed automatically about every 20-22 hours. In the future, accounts will refresh upon each login. Additionally, you will be able to manually refresh your account whenever you’d like.

Please Note: Some financial instituions will only be refreshed weekly. You can try to force a refresh, by managing your account and re-entering your account credentials.

 

Can I edit or delete my transactions?

Yes, you can! However, Amount, Date, & Currency cannot be edited or deleted.

Can I edit my pending transactions?

At this time, you can only edit and manage posted transactions. This is because pending transactions may change as the receipt becomes posted.

 

What do the different status icons mean?

The pending status icon, lets you know that the transaction is currently still pending and may not be edited.


The reconciled status icon tells you that the item has already been reviewed and marked as reconciled.

 

Why does my account ending balance, not match Neat's ending balance?

Ending balances may differ for a couple of reasons:

  • Your account needs to be refreshed. At this time, accounts refresh every 20-22 hours.
  • The ending Neat balance does not account for any pending transactions. Therefore pending transactions will not be included in the total.
  • The ending Neat balance will always show the accounts daily beginning balance. Any transactions made throughout the day will not be counted until the following day.

 

Why do my transaction post date and transaction date not match?

It is quite possible that these dates will not match depending on your specific bank. Your bank may post a transaction to your account on a different day than the transaction took place.

 

Can I run reports with my transactions?

At this time, you cannot create reports using your transactions, however, this feature is being developed and will be available in a future release. Check out our Ideas Portal to see what we're working on!

 

Why is the transaction section grayed out?

The transactions tab may be grayed out for a couple of reasons:

  • You may be logged into a shared account that you are not the owner of. If you are an invited user to an account, you will not be able to view the transactions tab of the owner's account for security purposes. In the future, Neat will have a 'user roles & permissions' feature, that will allow account owners to give their invited users access to this tab if needed.
  • The transaction features may not be available to you due to your plan type. Users who registered with Neat before October 15th, 2019 will need to upgrade their plan to gain access to the transaction features. Existing users can trial the new features first before upgrading their plan, by clicking the transactions tab and choosing Start 15 Day Trial.

 

 

How do I add an account?

  1. Open the transactions tab.
  2. If this is your first connection, then click Connect Account.


    If you are connecting to another account, then open your account manager and choose Add Account.
  3. Next, select the site of the institution you want to connect to Neat.

    By default, the most popular institutions are presented to you but, if you don't see your site listed then click Don't see your institution? Search Here.

    Use the keyword search to search through over 10,000 other available institutions to connect with.
  4. Once a site is selected, you need to verify your account credentials. Enter your account credentials as if you were logging into your financial institution, then click Submit.
    Please Note: Some institutions require 2-step authentication. They may require that you enter a pin code from an email or text message to ensure your account is being accessed securely.

    Additionally, if you have multiple phone numbers registered to your financial account, you may be asked to select which phone will receive a pin. In the first step shown here, you will simply enter the last 4 digits of the phone you wish to use.
                    
  5. After a few moments, your account and credentials will be verified and you will see a green confirmation message.
  6. In the 'View Accounts' window, you can link another site to Neat, or you can click Close to view the account and transactions you just linked to Neat.

 

How do I manage my accounts?

You can update your account credentials, delete an account, archive an account, and even add a nickname to your account from the account manager.

  1. To manage an account, click the gear icon in the account you want to manage, then click Manage.
  2. Re-enter your account credentials and click Submit to manage your account.
  3. Once your credentials are confirmed, click the gear icon to manage your account.

 

How do I archive my accounts?

At this time, archiving is not available in Neat however, this feature is currently being developed and will be available soon! Check out our Ideas Portal to see what we're working on!

Archiving your account will allow you to keep the data that you already connected to Neat, however, the data will be hidden. Additionally, no new data will be added to Neat from the archived account. This is especially useful if you still need access to data from an old account to balance your books.

 

How do view archived accounts and data?

At this time, archiving is not available in Neat however, this feature is currently being developed and will be available soon! Check out our Ideas Portal to see what we're working on!

 

How do I delete an account?

Please Note: Once you delete an account ALL your transactions, matches, line items, and metadata will be deleted for that account. If you want to remove an account from Neat, but still need access to the data you already streamed in, then we recommend archiving the account instead of deleting it.
  1. To delete an account, click the gear icon in the account you want to manage, then click Manage.
  2. Re-enter your account credentials and click Submit.
  3. Once your credentials are confirmed, click the gear icon next to the account you want to delete.
  4. Click Delete Account.
  5. Place a checkmark next to All account-related data will be deleted permanently. Then click Delete.
    Please Note: The delete button will be grayed out until you put a checkmark in the box next to 'All account-related data will be deleted permanently'.
  6.  

    How do I filter my transactions?

    You have 3 options to filter your displayed transactions in Neat: Date, Vendor, and Reconciled status.

    • By default, you'll start with a date range showing the last 90 days of transactions. You can change the date filter by clicking on it and choosing a new start and end date to display. Click Save to save your changes.
    • Click Vendor to select all the vendors you wish to display. A checkmark will appear on the right for each one that is currently selected to be displayed. Click Save to finalize your selections.
    • Click Reconciled to show only reconciled or unreconciled items. To sort by items that have already been reconciled choose Yes or click No to view only unreconciled items. Click Save to make your changes.

     

    How do I merge my transactions?

    If you find duplicate transactions streamed from your financial institution, you can merge them into one transaction provided they have identical values for all of the following:

    • Date
    • Amount
    • Vendor
    • Category
    • Type (Debit/Credit)

    To merge duplicate transactions, click on the box in the left column to place a check in each of the identical transactions and then click the Merge Duplicates button that will become available at the bottom.

    If the items do not match for all values listed above then you will receive an error message stating "The selected transactions are not duplicates and can not be merged."

    How do I resolve errors connecting my accounts?

    We've created an article just for this topic. Please see Transaction Streaming Connection Errors for further details.

     





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