Mac - How to Create a Screenshot

Sometimes a Neat Care Agent may need a screenshot in order to better understand and identify a solution to the issue you are experiencing. Follow the steps below to learn how to take a screenshot on a Mac.

  1. Press Command + Shift + 3 on your keyboard.
  2. Find the screenshot as a .png file on your desktop.
  3. Attach the file as a reply to your case.

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