Neat Hardware Exit

Over the past several years, the advancement of smartphones, digital receipts, and email-based documents has changed how small businesses receive and manage financial documents. As a result, our customers have been demanding more functionality in the cloud and the ability to use our software with virtually any device.

Effective July 2017, due to the changing nature of the market, Neat exited the scanner marketplace as a direct manufacturer. From this point forward, Neat is focused on our cloud software for both individual and small business needs including document management, expense & spend management, and bookkeeping.

Neat Scanners are no longer available, and as of July 2018, all Neat brand scanners are now outside of their warranty period.

Neat Scanners Frequently Asked Questions

Can I continue to use a Neat scanner?
Absolutely! You can continue to use your Neat scanner and Neat will continue to offer drivers for these scanners (Windows/Mac) as long as possible. See Terms & Conditions.

Can I use other Scanners with Neat software?

  • Current software - Yes, Neat's scan software is TWAIN compatible and designed to work with other manufacturers' scanners and all-in-one devices. This includes the Neat Desktop App and the Neat Scan Utility.

  • Legacy software - No, you can continue to use your Neat software without a subscription with your Neat hardware, however, it is not designed to work with third-party hardware. To use other manufacturers' scanners, you must utilize our cloud software or the free Neat Desktop App.

How do I know what software I am using?
See Below.

Can I still buy Neat hardware?
Neat scanners are no longer available from Neat or its authorized resellers. Neat scanners may be sold through third-party resellers, however, please note that these are NOT covered by Neat's limited hardware warranty.

What if I am a current subscriber? What does this mean for me?
Your Neat scanner will continue to work as it does today. If you are using Legacy, it is highly recommended to use our Cloud Software or the Neat Desktop App. The Cloud software and the Neat Desktop App will always be up to date with the newest features and current with the latest operating systems. You will also have access to unique integrations such as QuickBooks® Online, Google Contacts, and more.

What software am I using?

Support and upgrade options are based on which Neat software or software bundle you've purchased.
  • Scanners sold prior to mid-2015
  • Versions: 
    • Windows: version 5.7 and earlier
    • Mac: Version 4.5 and earlier
    • Status: Retired March 2016
    • See Details

Support Options

Agent support is no longer provided. Software downloads are no longer available.

  • Scanners bundled with a 1-year subscription offer, starting mid-2015
  • Cloud Desktop Client: Version 1.5.2.11 or earlier
  • Status: No longer offered but will work with an active Neat plan
  • This version was replaced with the current web app (app.neat.com) and the Neat Desktop App and it has not been updated in several years.
  • If you already have this version, it will currently continue to work with an active plan but is not recommended since it has not been updated since 2018. If you don't have this version but would like to try Neat you can start a plan with the latest version of Neat or start a free trial.
    START YOUR PLAN TODAY!

Support Options

Software Support It is recommended to use the Neat Desktop App or web app (app.neat.com) which are up to date and have newer features but email and chat support are provided with an active subscription. Phone support is provided with a VIP Support plan.

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