​Retired Products End of Support for Legacy Desktop Software

End of Support for Legacy Desktop Software

March 1, 2016 To: All Neat desktop software users Neat Software: For the past several years, the Neat Company has been developing a comprehensive new software platform that performs better than, and provides enhanced features for, the latest in document scanning, storage, and retrieval. Our newest cloud-powered software was released in May 2015 and allows for streamlined operations on all platforms including: Windows, Mac, Android, Apple IOS, and browser access through our web portal at cloud.neat.com.  In addition to performance and infrastructure improvements, we have taken the most popular features from our previous OS-specific desktop applications and enhanced the software with new document types only available in the new software platform, such as:

  • Invoices
  • Bills
  • Statements
  • Recipes

The newest cloud-powered software platform also has support for non-Neat scanners. This allows you to use our software with your existing multi-function printers (MFP’s), TWAIN-compatible scanners (for example, brands such as Panasonic and HP), and Fujitsu ScanSnap devices! End of Support for Legacy Desktop Platforms Effective immediately, Neat will no longer continue developing feature enhancements, updates, and/or bug fixes for the versions of Neat desktop software listed below: Versions impacted:

  • Windows – Neat version 5.7 and all previous versions
  • Mac – Neat for Mac version 4.5 and all previous versions

As of July 31st 2018, downloads for these final versions of the desktop software (v5.7 for Windows; v4.5 for MacOS) will no longer be publicly available on our website. Options for Current Users Users currently on one of these legacy versions of Neat software can continue to use the legacy Neat software for as long as you would like, however, agent-assisted support for these versions will end on July 31st, 2018.    Please note: customers who have recently purchased a scanner and software bundle (including Lite, Premium, or Business software plans) from Neat or one our authorized retailers are already using the latest version. Updates as new developments and enhancements are released will be applied automatically. All current Neat Desktop software (Neat 5 & Neat for Mac) users are eligible to upgrade to the newest version of our software (Lite, Premium, and Business software plans available). Thanks to our loyal Neat user base We realize that this change may be a disappointment to some, however, we believe that streamlining development on a single platform for connectivity to Neat from any device and any operating system allows us to continue to innovate and enhance the Neat experience to allow you, our loyal users, to work more efficiently.   We are very excited about what the future holds with our new software and connectivity innovations and we thank you for your continued support of Neat products and services.


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