End of Support for Legacy Desktop Software

To: All Neat desktop software users:

For the past several years, the Neat Company has been developing a comprehensive new software platform that performs better than and provides enhanced features for, the latest in document scanning, storage, and retrieval. Our latest solutions allow for streamlined operations on all platforms including: Windows, Mac, Android, Apple iOS, and browser access through our web application at app.neat.com.  In addition to performance and infrastructure improvements, we have taken the most popular features from our previous OS-specific desktop applications and enhanced Neat with new features only available on the new platform, such as:

The newest Neat scan utility platform also has support for non-Neat scanners. This allows you to use our scan utility with your existing multi-function printers (MFP’s), TWAIN-compatible scanners (for example, brands such as Panasonic and HP), and Fujitsu ScanSnap devices!

End of Support for Legacy Desktop Platforms:

In 2015, Neat stopped developing feature enhancements, updates, and/or bug fixes for the versions of Neat desktop software listed below. Effective March 1, 2016, Neat announced the end of support for these versions:

Versions impacted:

  • Windows – Neat version 5.7 and all previous versions
  • Mac – Neat for Mac version 4.5 and all previous versions

Downloads for these final versions of the desktop software (v5.7 for Windows; v4.5 for MacOS) are no longer available for distribution or download.

MacOS 10.15.x Catalina Users:

Neat Legacy software for Mac is not compatible with Mac OSX 10.15 Catalina. Upgrading your OS to Catalina will render your Legacy software inoperable. The PDFs of your data can be recovered by accessing your 'Neat Library' located in your computer hard drive.

Windows Users:

Effective October 2019, Microsoft removed the Visual C++ 2005 and 2008 Redistributable Packages from their website, and they are no longer available for download. Neat Legacy software for Windows relies on certain Microsoft C++ libraries that are no longer available.  As such, upon new installation/re-installation of Neat v5.7 or earlier for Windows, the installation will not complete.

If you are still using the Legacy software for Windows, we strongly recommend that you move your data out of Neat, by exporting all your data to PDF files. If your Legacy software crashes or stops working, there will be no way to recover any of the data stored there due to this update.

Options for Current Users:

Users currently on one of these legacy versions of Neat software can continue to use the legacy Neat software for as long as you would like, however, agent-assisted support for these versions ended on July 31st, 2018. Again, we highly recommend moving your data out of Legacy Neat to maintain your data integrity. 

All current Neat Desktop software (Neat 5 & Neat for Mac) users are eligible to upgrade to the newest version of Neat. Note that all versions of Neat software after 2015 require a paid subscription to use.

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