Windows: Error 137
Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
These steps are only applicable to Neat® version 5.1 SP4 to 5.7.When syncing Neat software to Neat Cloud Service™, the following error message may appear:
1. First check your Neat error log.
The application log is a history of events that take place in the Neat program, including errors. Scroll down to the end of this log, as the most recent errors will appear at the bottom. Toward the end of the log, you will see an entry from the day you tried to sync that looks like the one below:
2. Locate the error above. When looking for the error, focus on the portions of the log highlighted above. You should see a Method Name heading titled GetItemPDFforSync. Beneath this you will see the message “The following item failed to sync.” Look for the line beginning with Item ID:. There will be a long Item ID code after this. Highlight this ID code, right-click on it, and choose Copy.
3. Now click the Advanced tab at the top of the Neat Support Center and click the Disable Sync button.
4. Launch Neat. You may minimize the application log if you wish to bring it up again later when looking for the specific item.
5. In the top-right corner of your screen, right-click within the Keyword Search box and choose Paste to paste in the Item ID from the log. Enter to search the database for the item.
6. Right-click on the file in the grid, and select Export. Then in Export Settings, set Selected Item(s) and Archive as the export options. Save the file on your desktop.
8. After bringing the item back into Neat, try syncing again. It should now upload successfully.
NOTE: It is possible that more than one item may cause this issue within the database. If you see this error again, you will need to repeat these steps with any additional items that cause the 137 error.
