Windows Legacy: Obtaining Error Log

Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

Help! I need to find my Neat error log!

Obtain your error log

  1. To retrieve your Neat error log, for Windows Vista, 7, or 10, open up the Start menu, or in Windows 8.1, open the Start screen and type Neat Support Center. Choose the Neat Suppport Center from the list of results.
    Windows Vista or 7:
    Neat Windows - Obtain your neat error log - step 1
    Windows 10:
    WINDOWS 10 support center
    Windows 8.1:
    windows 8 support center
    In Windows Vista or 7 you can also go to Start–>All Programs–>Neat–>Neat Support Tools and click Neat Support Center.
    Neat Windows - Obtain your neat error log - step 2
  2. Once you have the Neat Support Center open, click the Logs tab and choose Application Log from the Log Type dropdown.
    Neat Windows - Obtain your neat error log - step 3
  3. Click the Save Log button to save a copy of the log to a folder on your computer. 

Alternate method to obtain your Error Log

If you are unable to open the Neat Support Center you can browse directly to the folder that contains your log to access it.

  1. Turn on show hidden files/folders in Windows.
  2. Browse to the following location: C:\ProgramData\The Neat Company\Neat\logs
    programdata log
  3. Right click the file called Neat.log and and choose Copy.
  4. Then right click your desktop and choose Paste to copy the log to your desktop.

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