Download Neat Scanner Drivers for Windows or Mac

Please Note: The information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.

Before You Begin If you installed a version of Neat on your computer, your scanner driver may already be installed on your computer. If your driver does not appear to be installed, you can download the appropriate driver below.  

Download Scanner Drivers for Windows

  1. Find your scanner model number by looking on the underside (bottom) of the scanner.
  2. Unplug your scanner and close Neat on your computer.
  3. Click your scanner model number in the chart below to download the drivers.  

    Neat Scanner

    Scanner Model Number

    32 bit Windows

    64 bit Windows

    NeatConnect

    NC-1000

    NC-1000

    NC-1000

    NeatDesk

    ND-1000

    ND-1000

    ND-1000

    NeatReceipts

    NM-1000

    NM-1000

    NM-1000

    NeatDesk Older Model (Unsupported)

    ADF-070108

    Not Supported

    Not Supported

    NeatReceipts Older Model (Unsupported

    NR-030108

    Not Supported

    Not Supported

    Neat Silver Mobile (Unsupported)

    SCSA4601EU

    Not Supported

    Not Supported

  4. Once you download the file, extract the MSI file to the desktop, and double click on it to run the driver installer. Once this installer has finished, you should be able to use the scanner with the Neat application. You can delete the MSI once the installation is complete.

Download Scanner Drivers for Mac

Please Note: Neat Drivers support MacOS Monterey 12, as well as the previous two major MacOS releases: MacOS Big Sur 11 and Catalina 10.15. Neat Scanner Drivers may work for older OS versions but agent support is not provided on older OS versions. Looking for a driver for MacOS Ventura? Check this article for details.
  1. Find your scanner model number by looking on the underside (bottom) of the scanner.
  2. Unplug your scanner and close Neat on your computer.
  3. Click the link for your scanner model number in the list below to download the driver:   NC-1000, ND-1000, or NM-1000 (the same driver file is used for all three models)
  4. Open the downloaded file from your downloads.
  5. Follow the installation guide to complete the installation. You may need to restart your computer to complete the installation.
  6. To start using the scanner:
    1. If you are 10.10 or earlier, you can open Neat and connect your scanner and you should now be able to start scanning.
    2. If you are on 10.11 El Capitan you may need to follow these additional steps. Follow the steps below:
  7. Select the Finder icon from your Dock. The Finder has the blue smiling face icon.
  8. Open the Go menu and select the Go To Folder option.
  9. Type this path into the Go To Folder window to open the directory: /Library/Image Capture/Devices
  10. Locate and right-click (or CTRL + click) the Neat Scanner Driver file and choose Open. If you see the following message click Open again. You will only have to do this once to allow the driver permission to run. Reboot your computer, and then try scanning.


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