Neat Desktop App - Red Exclamation Point when Scanning or Uploading
If you see a red exclamation point while using the Neat Desktop App (NDA), try the troubleshooting steps below.
There are two situations where the red exclamation point appears:
- Scanning - You may see blank tiles or “squares” for each item you scanned, but you will not see an image, only the red exclamation point.
- Uploading - You may be able to scan and see images, but then get the red exclamation point while uploading to Neat.
Troubleshooting Steps
Before you start, you can hover your mouse over the red exclamation mark, and you should briefly see a small pop-up message with more details on what went wrong. Take note of this in case you need to contact support for this error.
Close the app first, then clear out the contents of this folder:
- Windows - C:\Users\UserName\AppData\Roaming\Neat® Scan Utility
- macOS - Users\UserName\Library\Aplication Support\Neat® Scan Utility
Note: you must replace username with your actual username on the computer.
Uninstall and Download a new copy of NDA and reinstall it.
Restart the computer and try again.
For scan issues: Move contents of the NeatScan folder to the desktop
- Windows: C:\Users\{username}\Pictures\NeatScan
- Mac: MacintoshHD\Users\{username}\Pictures\NeatScan
As above, {username} should be replaced with your actual username on the computer.
- Norton Settings
Open Norton Utilities > General > Developer Settings and uncheck the Allow Norton Utilities graphics to run outside the app.
