Known Issues
Current Known Neat Desktop Application Issues
Raven scanners no longer function to scan directly to Neat
Impact: Limited Impact - Neat users with a Raven scannerStatus: No longer functioning
Issue Description: As of August 10, 2026, Neat was notified of issues sending scans directly to Neat with a Raven scanner. That process depended on sending scans via Raven Cloud to Neat's cloud. In the fall of 2023, Raven announced that "Raven Cloud Will No Longer Be Supported After December 31, 2023." Despite that notice, Raven Cloud continued to be accessible and scans directly to Neat continued to function. Unfortunately, this is no longer the case, as it seems Raven Cloud has downgraded this functionality.
Options: Several options remain for Neat users with Raven scanners.
- Scan directly to your computer using the Neat Desktop App or other scan software. The Neat Desktop App (NDA) is a free app that should recognize the scanner when the driver is installed, the Raven scanner is powered on, and it's connected directly via USB. You can send scans to Neat from the NDA or save them to your computer and import them into Neat.
- Use the Neat Mobile App. Neat Mobile App is included at no additional cost with all paid Neat subscriptions. It allows users to capture images of documents with their mobile device and upload them directly to Neat. The app also supports capturing multiple pages and uploading them together, which can be a convenient alternative for users who need to scan multi-page documents.
- Try another scanner. Because Raven scanners can no longer reliably send scans directly to Neat's cloud through Raven Cloud, users who need a dedicated document scanner may need to try a different scanner. If you are considering replacing your Raven scanner, Ricoh ScanSnap scanners are a good alternative and work well for many Neat users. Note that ScanSnap is the only exception to the requirement to use TWAIN-compatible scanners with Neat software. If your other scanner has a scan-to-email feature, you can use that to send scans directly to Neat using your unique @neatcloud.com email address.
Neat Mobile App: App shuts down when editing file fields before upload
Impact: Limited Impact - A very limited number of Android UsersStatus: Under investigation
Issue Description: A few users have reported that the app will close while editing a newly captured image before uploading it to Neat.
Options: While this is being resolved, users who experience this issue should only edit fields after uploading the image to Neat.
Neat Desktop App: Error when downloading CSV files
Impact: Limited Impact - NDA UsersStatus: Under investigation
Issue Description: Users have reported an error when downloading CSV files in the Neat Desktop App. The error reads: Get an app to open this 'blob' link. This has only affected Neat Desktop App users.
Options: While this is being resolved, users should open the Neat web app (app.neat.com) on a recommended browser (Chrome, Safari, Edge, or Firefox) and download CSV files there.
Windows 11: Scanner Not Detected
Impact: Limited Impact - Windows 11 UsersStatus: Under investigation
Issue Description: Recently, we received reports that some Windows 11 users were suddenly not seeing their scanner in the Neat Desktop App. This has only affected a limited number of users on Windows 11.
Options: Many Windows 11 users have successfully resolved this scanner connection issue by carefully following the precise steps on this Help Center article: Scanner Not Detected in Windows 11
Windows 10: End of Support
Impact: Limited Impact - Windows 10 UsersStatus: Imminent - Windows 10 support ends October 14, 2025
Issue Description: Microsoft is ending support of Windows 10 on October 14, 2025. Windows 10 PCs will no longer receive security updates, feature updates, or technical support. Microsoft recommends updating to Windows 11. Neat users still using retired Neat software (Neat 5.7 and earlier) should immediately migrate to Neat online or export image data to PDF.
Options: For more details on all options see Windows 10 End of Support
Neat scan drivers display "waiting for scanner" in Mac OSes Ventura or Sonoma
Impact: Limited Impact - Only experienced by some usersStatus: Resolved
Issue Description: Neat scan drivers could not be installed in Mac OS Ventura or Sonoma. Users who previously had the drivers installed and then updated to Ventura or Sonoma also experience issues when trying to scan and will receive the message "waiting for scanner" but no scan actually occurs.
Resolution: Updated Mac drivers for Neat scanner model numbers ending in "1000" are now available for download here: https://support.neat.com/downloads/download-neat-scanner-drivers-for-windows-or-mac
Note: The updated drivers also work with Mac OS Sequoia.
Windows 11: Windows was unable to install your Neat scanner
Impact: Limited Impact - Neat scanner users on Windows 11.Status: Resolvable
Issue Description: A few users reported getting an error that "Windows was unable to install your Neat scanner" when installing or updating the Neat driver in Windows 11. Some older versions of Windows may need a 32-bit driver to work, but newer Windows operating systems will only work with a 64-bit driver. If you have Windows 11, please install the 64-bit driver for your Neat scanner available in the Neat Downloads page.
