Neat Desktop App and retired versions of Mac OS

At the end of 2024, some users on Mac OS Catalina (OS 10.15) began to experience an issue with both the Neat Scan Utility (NSU) and the new Neat Desktop App (NDA) which supersedes the NSU. Soon after, we received similar reports occurring in Mac OS Big Sur (OS11). To date, this issue has only been reported in Catalin and Big Sur.

In both Neat apps, when using OS Catalina or Big Sur, the app will open in a blank white window. Apple ended support for macOS Catalina (10.15) on November 30, 2022. Apple also ended support for macOS Big Sur on September 26, 2023. Unfortunately, since Apple no longer supports wither OS, this issue will continue for the foreseeable future.

Suggestions
  1. If you have another computer that is not running OS Catalina or Big Sur, you can install NDA on that computer to continue working.
  2. If your Mac supports updating to a later OS than Catalina and if you have no other need to stay on the retired OS Catalina, consider updating to a newer Mac OS. Remember that Apple may not support newer operating systems depending on your Mac hardware. Check your currently installed software will work in a newer OS before updating.


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