Neat Desktop App

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Neat Desktop Application FAQ

The Neat Desktop Application is a free application. Use the Neat Desktop Application to scan files to your Neat Cloud account or to your computer hard drive.

NEW! Neat Desktop Application

We are thrilled to welcome you to the launch of our new all-in-one desktop application! This innovative application merges the Neat Scan Utility with the Neat Web Application, creating a seamless and…

Install the Neat Desktop Application

Install New Neat Desktop Application

Improving Image Quality on Neat Scanners

Your Neat scanner may occasionally produce images with dark vertical lines or a grayish background. You can try cleaning or calibrating your scanner to improve your image quality.

Resolving Neat Driver Install not Proceeding - Windows

Help! I am trying to install a Neat scanner driver, but when I click 'next' nothing happens.

Troubleshooting "Scanner Not Connected" Message

When scanning to Neat you may get the Scanner not connected! message in the scan window. This indicates your scanner was not detected by the Neat Desktop Application. It should be noted that a high p…

Neat Desktop Application - Error Checking Default Scan Path

When attempting to scan with the Neat Desktop Application, some users may encounter an error referencing the scan path. Learn how to resolve this issue.

Neat Scanners and Mac OS Ventura

With the release of Mac OS 13 Ventura, Neat users experienced issues with installing Neat scanner drivers and scanning with existing drivers after upgrading to Ventura. Unfortunately, the Ventura OS…

Scanner Not Detected in Windows 11

Recently, we received reports that some Windows 11 users were suddenly not seeing their scanner in the Neat Desktop App. This has only affected a limited number of users on Windows 11. The scanners c…

Print to Neat - Windows

Learn how to use one of Neat's most popular features with Print to Neat for Windows. This feature allows you to print documents, images, and web pages to the Neat Desktop App and upload them to your…

Print to Neat - Mac

Print to Neat is only available on Windows OS, but there is a simple workaround already available for Mac users. When you have an item you want to send to Neat from your email or the internet on a Ma…

Beta Mac Drivers for Neat Scanners

Mac Beta drivers for Neat Scanners are now available for testing for current Mac operating systems. Please note the following: This driver will only work with Neat scanners released after 2010 which…

Neat Desktop App - Red Exclamation Point when Scanning or Uploading

If you see a red exclamation point while using the Neat Desktop App (NDA), try the troubleshooting steps below. There are two situations where the red exclamation point appears: Scanning - You may se…

How to Scan to Neat via ScanSnap Home

All ScanSnap devices must use the ScanSnap Home software to push data into Neat. To scan to Neat with a ScanSnap scanner, you need to install and configure the ScanSnap Home software.

Troubleshooting "Error uploading. Retrying in 60 seconds."

When sending scanned items to Neat from the Neat Desktop App, you may get the message " Error received while uploading. Retrying in 60 seconds. " See troubleshooting options below to resolve this err…

Neat Desktop Application - Combine or Separate Items After Scanning

Did you forget to change the scan setting for single or combined pages? No worries! Read on to learn how you can edit items after scanning to combine or separate them before sending them to Neat or s…

Neat Scanners and Mac OS Sonoma

June 2025 Update : Updated Mac drivers for Neat scanners are coming very soon. Beta testing is currently underway. So far, the results have been very positive including older versions of macOS. You…

Neat Desktop App and retired versions of Mac OS

At the end of 2024, some users on Mac OS Catalina (OS 10.15) began to experience an issue with both the Neat Scan Utility (NSU) and the new Neat Desktop App (NDA) which supersedes the NSU. Soon after…

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