Customer Service

NOTICE - Neat Verification Service Delays

Due to COVID-19/Coronavirus, the Neat Verification team is in the process of moving to a remote work solution which may result in a longer than normal delay in our human verification services. Our av…

Updated 1 month ago by Jeff Gove

View Your Neat Invoice in the Self Service Portal

Updated 4 months ago

Collecting Logs from Neat's Self Service Portal

If you are experiencing an issue via the Self Service Portal, we will need the below information to resolve this problem. Along with gathering the below info, please also provide screenshots and spec…

Updated 1 week ago by klorisa coleman

VISA Return Authorization Mandate

Visa has recently instituted a global change in how refunds are required to be processed. While the intent of this is to improve visibility and the customer experience, there are situations where the…

Updated 4 weeks ago by Nicole Bojko

Neat Ecosystem FAQs

Updated 2 months ago

Learning about NeatVerify

Updated 2 months ago

Neat Basic Plan

Updated 3 months ago

Let's Get Neat! Webinar FAQ

Updated 3 months ago

Opting In or Out of Neat Emails

Updated 4 months ago

Account Partially Set Up

Updated 4 months ago

Meeting Electronic Document Requirements for the IRS

Updated 4 months ago

Is Neat Cloud Service HIPAA Compliant?

Updated 4 months ago

Login Issues - Reset your Password

Reset your password and login issues

Updated 4 months ago

Extend Payment/Bill Date

Extend payment/bill date

Updated 4 months ago

Make a Payment

Make a payment

Updated 4 months ago

What is the status of my order?

Updated 4 months ago

Unlock Your Neat Cloud Account

Updated 4 months ago

What is this charge?

Updated 4 months ago

I Didn't Authorize this Charge - Terms & Conditions

Updated 4 months ago

How to Open a Chat with a Support Agent

Updated 4 months ago

Manage your Account with the Neat Self Service Portal

Updated 4 months ago

Update your Account Information with the Self Service Portal

Updated 4 months ago

Update Credit Card

Update credit card

Updated 4 months ago

Cancel Neat Cloud Subscription

Updated 4 months ago

Billing Partner Portal

Updated 4 months ago

Confirm Payment

Confirm payment

Updated 4 months ago

Neat Hardware Exit

Updated 4 months ago

Remote Support Connection Guide

Updated 6 months ago

Remote Assistance

Updated 6 months ago

Contact Neat Support Team

Contact Support Team

Updated 6 months ago

FTP-Agreement

Updated 10 months ago