Need to talk to Neat? We hear you!

Phone support is available to ALL Neat software subscribers!


For Billing & Account inquiries only (not technical support), call us at 855-599-7900

Neat support for legacy desktop software has ended as of July 2018
Please click here for access to any legacy documentation, FAQs, and Neat scanner information

Neat Customer Portal

(Existing Subscribers)
All Support Options now available in-App!

Log-in to view your support options, case history, update your credit card, and view your Neat subscription details


New Neat Customer

(New or Unregistered Customers)

Fill out our Support form by clicking the 'Create A Case' button below and an agent will be in contact with you asap.

Create a Case

Support Plans

The following support features are included with your purchase:

  STANDARD NeatCare Priority NeatCare Priority Plus
Product Purchased
Product Purchased   Lite Software Plan Premium Software Plan Business Software Plan
Contract Term
Contract Term   1 Year 1 Year 1 Year
Self-Service & Video Tutorials
Self-Service & Video Tutorials  
Support Options
Support Options Phone & Chat - First 60 Days and Unlimited Web Case Support Unlimited Phone, Chat, & Web Case Unlimited Phone, Chat, & Web Case
Toll-Free Number with VIP Access
Toll-Free Number with VIP Access      
Support Hours
Support Hours Mon-Fri 9AM-8PM ET Mon-Fri 9AM-8PM ET Mon-Fri 9AM-8PM ET