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Reinstalling scanner drivers in Neat for Windows

IMPORTANT - END OF LIFE (EOL) SUPPORT DOCUMENTATION

Please note that the product(s) or information provided on this page relate to an end-of-life (EOL) product or service that is no longer supported by Neat. This information is provided to assist customers with the continued use of their legacy Neat software implementation. However, this information is provided on an “as is” and “as available” basis without any warranty of any kind. By the continued use of the EOL release version, the customer assumes all risk associated with the use of such version and understands support will not be provided.

For more information, please see our Retirement FAQ's

You can also find help in our Neat Legacy Support Community

Learn how to reinstall scanner drivers in Neat for Windows. If you need to download drivers for your scanner for the first time, click here instead. If you are having issues with your scanner, follow the steps below to remove and reinstall your scanner drivers.

Reinstall/Repair scanner drivers

  1. Find your scanner model number by looking on the underside (bottom) of the scanner.
  2. Unplug your scanner and close Neat on your computer.
  3. Depending on your scanner’s model number, follow these steps:
    Browse to C:\Program Files\Common Files\The Neat Company\Drivers and delete the folder for your scanner model:

    • NM-1000: Delete the Neat Mobile Scanner folder
    • ND-1000: Delete the Neat ADF Scanner folder
    • NC-1000: Delete the NeatConnect Scanner folder
    • ADF-070108: Delete the Neat ADF Scanner 2008 folder
      drivers
  4. Open C:\Program Files\Common Files\NeatReceipts\Drivers and perform the following action for the following scanner models:
    • NR-030108: Delete the Neat Mobile Scanner 2008 folder
    • SCSA4601EU: Delete the M12 folder
      drivers2
  5. Depending on your operating system, open one of the following folders:
    • 32-bit versions of Windows: Open C:\Program Files\Common Files\The Neat Company\Neat\Setup
    • 64-bit versions of Windows: Open C:\Program Files (x86)\Common Files\The Neat Company\Neat\Setup
      setup

  6. Find your scanner in the list below, right-click on the appropriate .MSI file, then choose Repair:
    • Model NM-1000: Neat Mobile Scanner Driver
    • Model ND-1000: Neat ADF Scanner Driver
    • Model NeatConnect: NeatConnect Scanner Driver
    • Model ADF-070108: Neat ADF Scanner 2008 Driver
    • Model NR-030108: Neat Mobile Scanner 2008 Driver
    • Model SCSA4601EU: Neat Mobile Scanner Silver Driver
  7. Restart your PC. Plug the scanner back into the computer, start Neat, and try scanning again.

If this does not help, you can try Reinstalling scanner drivers with MS Fixit.

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