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Driver Install Ended Prematurely

IMPORTANT - END OF LIFE (EOL) SUPPORT DOCUMENTATION

Please note that the product(s) or information provided on this page relate to an end-of-life (EOL) product or service that is no longer supported by Neat. This information is provided to assist customers with the continued use of their legacy Neat software implementation. However, this information is provided on an “as is” and “as available” basis without any warranty of any kind. By the continued use of the EOL release version, the customer assumes all risk associated with the use of such version and understands support will not be provided.

For more information, please see our Retirement FAQ's

You can also find help in our Neat Legacy Support Community

In the event of a driver installation failing with an “ended prematurely” message, you will need to collect the appropriate install log from the Setup directory:

C:\Program Files (x86 if a 64-bit system)\Common Files\The Neat Company\Neat\Setup

Open the install log for the failing scanner and search for “Warning”.  Below that, you’ll see:

DIFXAPP: INFO:
Could not open file C:\
WINDOWS\System32\DriverStore\FileRepository\neatadfscanner.inf_amd64_b56bd3a7d48151c8neatadfscanner.inf. (Error code 0x3: The system cannot find the path specified.)

DIFXAPP: ERROR:  PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)

ended premature adf_install

Resolution:

  1. Browse to C:\WINDOWS\System32\DriverStore\FileRepository
  2. Look for the folder listed in the error log (in this example: neatadfscanner.inf_amd64_b56bd3a7d48151c8) and if it does not exist, create it a folder with that name.
  3. Once the folder is created, download the appropriate zip below based on your scanner model number and copy the contents from the .zip file to the folder you just created.
  4. Browse to
    • 64 bit PC: C:\Program Files (x86)\Common Files\The Neat Company\Neat\Setup
    • 32 bit PC: C:\Program Files\Common Files\The Neat Company\Neat\Setup
  5. Double-click the appropriate driver file to run the driver.msi setup once again.  The installation should be able to complete successfully.
    • NC-1000 – NeatConnect Scanner Driver.msi or NeatConnect Scanner 64 Driver.msi
    • ND-1000 –  Neat ADF Scanner Driver.msi or Neat ADF Scanner 64 Driver.msi
    • NM-1000 – Neat Mobile Scanner Driver.msi or Neat Mobile Scanner 64 Driver.msi
    • ADF-070108 – Neat ADF Scanner 2008 Driver.msi or Neat ADF Scanner 2008 64 Driver.msi
      • if this driver is not listed you can download it here.

 

 

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