Neat Help Center > What is my Neat Cloud Username? - Migration Tool (Mac)

What is my Neat Cloud Username? - Migration Tool (Mac)


Please note that the product(s) or information provided on this page relate to an end-of-life (EOL) product or service that is no longer supported by Neat. This information is provided to assist customers with the continued use of their legacy Neat software implementation. However, this information is provided on an “as is” and “as available” basis without any warranty of any kind. By the continued use of the EOL release version, the customer assumes all risk associated with the use of such version and understands support will not be provided.

For more information, please see our Retirement FAQ's

You can also find help in our Neat Legacy Support Community

Your Neat Cloud username is the email address you used to register the software when you originally installed it.

  1. To check to see what email address is currently registered to your software go to the File menu and choose Sync, then Sync Settings.

  2. A new window will open, with an ON/OFF option.

  3. Choose ON, and then Save and Close.

    Note: If sync is already on then, please select OFF, and SAVE AND CLOSE. Then, go through these steps again, to turn sync on again.

You will then be presented with a login screen and you will see the email address that is your Neat Cloud username.

  • If there is no email address listed in the username box, then you can enter the email address you would like to use as your Neat Cloud username. Once complete, click here to get back to the migration resource center.
  • If the email address listed is not the email address you want to use as your Neat Cloud username, then please click here to open a support case. The support team can direct you in moving your data into a Neat Cloud account with the username that you want.